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Ware2Go, the UPS founded on-demand fulfillment network and integrated tech platform enabling merchants of any size to offer one-to-two day shipping, today announced results of a new survey illustrating that a majority of merchants are currently operating at peak shipping levels due to pandemic-driven demand.

The Pandemic’s Impact

The rise of the digital-first economy, brought on by retail shutdowns and stay-at-home orders issued in response to the COVID-19 pandemic, has changed the way today’s merchants do business. In fact, 77% of merchants reported changing their selling strategy in response to COVID-19, with 35% of merchants launching an online store for the first time. Consumers have flocked to online stores in record numbers, and shipping volumes for merchants have hit record highs. In addition, 56% of merchants reported an increase in new customers in the last six months, which is directly in line with Ware2Go’s consumer survey released in May, in which 55% of consumers indicated making a purchase from a retailer they had never shopped with before. Additionally, 28% of merchants say they have ordered more product than ever before, while 25% started selling new products, and 22% opened a new sales channel.

A former UPS Inc. employee said she was illegally fired for taking two weeks off in order to quarantine after she fell sick during the coronavirus pandemic, according to a lawsuit filed Tuesday in California state court.

Susan Ramirez said she fell ill and was required by her doctor to quarantine for 14 days due to the pandemic but that UPS, her employer at the time, discriminated against her on the basis of medical leave by illegally firing her, according to the 12-page complaint filed in Los Angeles Superior Court.

United Parcel Services, also known as UPS, is a worldwide delivery and shipping company. It is the world’s largest package delivery service that had a humble beginning. It started out with a $100 loan for a small messenger service.

Today, UPS delivers packages to more than 220 nations and territories around the world with the help of 495,000 employees. The delivery service goes worldwide across roads, rails, air, and ocean.

About UPS

The service began in Seattle, Washington on August 28, 1907, but it was not called United Parcel Service at that time. The small service was called The American Messenger Company that focused mostly on package delivery to retail stores and not to individuals.