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1-800-go-fedex
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<blockquote data-quote="MrFedEx" data-source="post: 774804" data-attributes="member: 12508"><p>You might not know this, but FedEx has off-shored a bunch of it's customer service work, and they are completely lost when in it comes to understanding how FedEx works. Some of them don't even realize the divisions are separate entities. For example, our local Express ramp often gets traces for pkgs not even destined for that state. Plus, since the only vehicles at the ramp are CTV's, they don't deliver pkgs anyway...just containers.</p><p> </p><p>This is what you get when you emphasize costs over service. It's highly unlikely that Igor in Nowhereistan will be of much help to a customer after his 2 weeks of "intensive" training. What's really great is when customers get excuses like "the plane crashed", "it's snowing" (in the middle of summer) or other nonsensical lies that they've just pulled-out of their ass because they're too stupid to fix the customer's issue.</p><p> </p><p>I wonder if the maroon you are referencing is one of the off-shore CSA's (Call Center Agents)?</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 774804, member: 12508"] You might not know this, but FedEx has off-shored a bunch of it's customer service work, and they are completely lost when in it comes to understanding how FedEx works. Some of them don't even realize the divisions are separate entities. For example, our local Express ramp often gets traces for pkgs not even destined for that state. Plus, since the only vehicles at the ramp are CTV's, they don't deliver pkgs anyway...just containers. This is what you get when you emphasize costs over service. It's highly unlikely that Igor in Nowhereistan will be of much help to a customer after his 2 weeks of "intensive" training. What's really great is when customers get excuses like "the plane crashed", "it's snowing" (in the middle of summer) or other nonsensical lies that they've just pulled-out of their ass because they're too stupid to fix the customer's issue. I wonder if the maroon you are referencing is one of the off-shore CSA's (Call Center Agents)? [/QUOTE]
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