My package was picked up by a UPS driver that comes to my office EVERYDAY. i put the package in his hands and HE even remembers the package! HOWEVER the package was never scanned and has no TRACKING info on it when i try to track it. the parcel was insured since it was REAL jewelry that was being sent but i was informed by the UPS hotline that if the package was not scanned then they can do nothing for me even if i had insurance on it. i was also informed that the driver is not required to scan all items they pick up if in a very busy area?? is that true? how are we to know that things are not being stolen? . the driver promised me to check his "log" to see if he scanned it in his personal ref log (i am unsure that he means by that) which is my last hope if it is not in his log then i am screwed.... where is the customers Guarantee that items will not be stolen? what can i do here?