Wow, I guess most of the MEM elite must be watching right now. See, this is what happens when you lie to the public about providing top-notch "Purple Promise" service and then they find out what they are really paying for. This video has already gone viral, so you cannot spin-control it, which must be really frustrating. Awww, so sorry. I expect that you will fire or severely discipline the courier, when you should probably be looking in the mirror to find the real hidden "culprit"....pushing people beyond their limitations. Oh, and paying crap wages doesn't attract the best and brightest workers....like this guy.