59 Dano
I just want to make friends!
Within the context of the discussion you implied as much.
If you say so.
Because you did a google search on your phone and were able to resolve a few in no way indicates what is involved for y the dispatchers and CSA's.
Most of the ones in this area are missing apartment numbers and usually to complexes. The courier typically takes the pkg out and goes to the leasing office. "I've got a pkg for John Doe but no apartment number." He gets the number and delivers to the apartment. That doesn't cost $11 or whatever the fee is.
Otherwise, the CSA's that I've worked with call the recip and either get the correct address or leave a message. That doesn't cost $11.
If there is no phone number for the recip, the CSA's call the shipper and ask for a correct address or leave a message if there's no answer. That doesn't cost $11.
Let's not forget the people who regularly get pkgs that never have the right address and the CRR takes it out, REX's it like he always does, and makes the delivery. That doesn't cost $11.
That's how profit is made from the bad address charge. There are others that require more work, but if employees are regularly burning $11 in pursuit of an address correction someone needs to straighten them out.