5 Commandments for using a helper (On Topic)

Discussion in 'UPS Discussions' started by soberups, Dec 18, 2011.

  1. soberups

    soberups Pees in the brown Koolaid

    #1--Thou shalt make safety thy first concern.

    On day 1, I always give my helper a 5 min lecture on staying safe. That means NO RUNNING, PERIOD. That means 100% use of the handrail when entering or exiting, no exceptions. That means that, if I screw up and start the engine before they have the seatbelt buckled, they are to YELL at me to STOP. We are in a HURRY, which means I dont have time to take them to the hospital if they get injured. There is always time to do the job safely, and no package is ever worth getting hurt or killed over.

    #2 Thou shalt treat thine helper with respect.

    I treat my helper as a teammate, not a slave. Out of necessity I must be the boss, but I dont have to be an ass about it. When instructing them what to do, I throw in a few "please's" and "thank you's" here and there to keep things friendly. I encourage them to be an extra set of eyes and to never be afraid to tell me if they think I am at the wrong address. I screw up sometimes, especially under peak season conditions, and I'm not afraid to admit it. My helper gets a "high five" if they call me on giving them the wrong package for the stop. Most importantly...if I am frustrated or upset with management or with the workload in general, I dont take it out on them. Its not the helpers fault that the load is crap or that my boss is a moron.

    #3 Thou shalt see to it that thine helper is properly paid for their time

    If you lack the willingess to pull over and take a 1/2 hour lunch and 15 min break....then at least allow your helper to do so. Or...dont enter a lunch at all on their time card. Whatever you do, make sure they are fully paid for every minute they spend working. They are barely making minimum wage, you make 4 or even 5 times what they do on OT, so dont screw them out of 15 minutes of pay just so that you can look better on a stupid report. I also give my helpers my phone # and instruct them to notify me of any payroll errors or shortages on their check. If my helper gets shorted, I make it my personal mission in life to find whoever is responsible and ride their ass like a dirty diaper if necessary until the problem gets corrected. For $9 an hour they shouldnt have to call a 1-800 number and argue about getting paid properly.

    #4 Thou shalt not place unrealistic expectations upon thine helper

    I've been a driver for 24 years. I know how to operate at the "UPS pace". A newly hired helper doesnt. They cant read my mind. What comes automatically to me is new to them. They probably have little or no useful DIAD training, and the first day on a blown-out package car can seem overwhelming to them. Be patient. They will pick things up faster if you are understanding and helpful instead of impatient and critical. Respect any physical limits your helper may have. I have had 100 lb gals who needed my help with heavy packages, but who were still going strong after 10 hrs and were far better helpers than the "he-men" with big muscles who got lazy and crapped out on me after 4 or 5. And if you have a female helper who needs more "bathroom stops" than you do...deal with it. I always communicate with my helper about the location of nearby restrooms, and if they gotta go they gotta go. It is totally inappropriate to expect a helper of either gender to pee in the bushes or go 8 hrs with no bathroom break just because you can.

    #5 Thou shalt share thine tips and buy thine helper lunch.

    Helpers are making barely more than minimum wage. Drivers make 5 times that much on overtime. If I have a helper who is hustling and working hard, then the occasional $5 or $10 bill that comes to me in a card from a customer gets handed to them. When we stop at a restraunt for lunch, I pick up the tab for both of us. I have had a lot of helpers who were literally broke (why else would they work for minimum wage) and they show up with some nasty cold lunch in a brown bag. I am not going to sit in a warm restraunt and eat yummy food while they sit in the cold truck and eat leftovers. We are a team and we eat together.


    Thou shalt obey these commandments without question, or thou shalt be deemed an ass.
     
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  2. Anonymous 10

    Anonymous 10 Guest

    I never get a helper and I'm ok with it.
     
  3. anonymous6

    anonymous6 Guest

    not much can be added except " there is no such thing as a stupid question"
     
  4. barnyard

    barnyard KTM rider Staff Member

    Find out if your helper prefers coffee or hot chocolate.

    If you know a particular stop is going to have treats, send the helper.

    Let the helper deliver to the hottest babes.
     
  5. superballs63

    superballs63 Well-Known Troll Troll

    I will generally, let my helper deliver to any commercial stops where I think a cutie might be working. It also seems that he, by the luck of the draw gets the resi's with the pretty women.

    Although my helper is on my S*** list for turning down fresh baked cookies at a resi stop on his 2nd day. I messed with him all day after that. My helper is a hammer, and as such he will definitely be getting a tip from me at the end of this week. Only had this guy for 2 weeks and he'll probably end up with a $50 extra from me. A good helper is worth more than his weight in gold to me
     
  6. Backlasher

    Backlasher Stronger, Faster, Browner

    I remember the good ol days when I was a jumper. Driver would get me a good Sub sandwich and a juice then I would beast the stops off. He use to yell at me for runnig but I was a Total RAMBO NUTT. Yea, I only ran that one season, but it's in my nature. Even though he was nervous on how aggressive I was, He still liked how we used to cook that route up.
    I still have to wrestle with myself not to run, but I don't. I keep it in check now. I want to stay healthy and get my running time off the clock @ the park with the sun on my back.
     
  7. dilligaf

    dilligaf IN VINO VERITAS

    I jumped one Christmas, the Christmas before I hired on PT. I didn't get crap from my driver. Not lunch, not a tip - just long hours and lots of running.
     
  8. splozi

    splozi Guest

    My driver buys me lunch almost every day, but he won't share hot babes with me.
     
  9. 728ups

    728ups offending people on the internet since 1995

    Commandment 6-When stopping thy Brown Chariot, DONT stop over a puddle! Thy Helper liketh not getting his feet wet when he exits thy Brown Chariot
     
  10. Backlasher

    Backlasher Stronger, Faster, Browner

    7- Don't give jumper wrong address, watch him run to house excited as a raindeer and come back with wrong piece a little more like the Grinch.
     
  11. Backlasher

    Backlasher Stronger, Faster, Browner

    8- Don't buy jumper a flimsy fountain drink and then whip a sharp turn as he tries to take a sip. LoL. Splash.
     
  12. hellfire

    hellfire no one considers UPS people."real" Teamsters.-BUG

    why in little baby jesuses name would you take lunch with a helper
     
  13. User Name

    User Name Only 230 Today?? lol

    I have bougt my helper 3 lunches and dinner once. I also plan on $50 for making it thru. It has been really rainy and I haven't gotten wet yet...:happy2:
     
  14. T-Bone

    T-Bone New Member

    My helper and I have about 20 pickups at a mall. I make sure he gets to go to Victoria's Secret :happy2:
     
  15. soberups

    soberups Pees in the brown Koolaid

    Because after busting ass for 4 or 5 hours in the morning, we get hungry. Next question?
     
  16. Covemastah

    Covemastah Suspension Ovah !!! Tom is free FU Goodell !!

    Thou shall give the ""helper "" a Victoria Secret pkg to deliver to a MILF,or Cougar aech day !! (if they earned it !!) or a Apple Court pkg if they are really good!!
     
  17. brownmonster

    brownmonster Man of Great Wisdom

    My Helper is a good guy, a good worker and can use both DIAD 3 and DIAD 4. That being said, I can't wait to get rid of him and go back to working alone.
     
  18. TearsInRain

    TearsInRain part-time bossman

    one of the helpers at my center delivered a 5,000$ HV yesterday, without scanning it, to an address-unknown

    narrowed it down to 42 possible addresses; relying on Christmas spirit atm
     
  19. As a driver-helper im scared.
     
  20. cosmo1

    cosmo1 Just another internet hooligan.

    So, who signed for it in the morning?