1. Pretend to listen to everyone's opinion, then do what the DM tells you. 2. Never stray from the same 3 talking points at every PCM. 3. Never respond to a driver's concern. Always say "I'll look into it". 4. If a driver calls out, hit him with Depth of Knowledge the next day. 5. Mislead the drivers by telling them you're working the same hours they are. 6. Leave by 3 on Friday. 7. If something goes wrong, blame a driver. 8. If nothing goes wrong, blame a driver anyway.