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A Pet Peeve of mine
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<blockquote data-quote="browniehound" data-source="post: 673102" data-attributes="member: 4653"><p>I know this subject has been explored many times over, but I haven't seen a post about it in a good year. I underdstand that this subject was written about in 100's of posts. I participated in those discussions.</p><p> </p><p>Since those days I've come across a new pet peeve. I never show anger or aggrivation in front of our customers (I just rip them behind their backs, lol!).</p><p> </p><p>Lately this has gotten on my nerves. People signing the DIAD and saying its not "writting". Some brilliant people actually shake the pen to make it work.??? I just tell them to "press" (write?) harder and it usually helps. I just want to get that sig. and fly.</p><p> </p><p>Who should I be angry at? UPS for their DIAD or our ignorant customers that can't figure out how to sign their name on a computer? They say "its not writting". What am I supposed to say? UPS offers me a job and issues my a uniform, package car, DIAD, and methods to follow.</p><p> </p><p>There is nothing in the methods for handling the signature not showing on the DIAD. I encounter this problem at least twice a day. Seriously, we have enough problems to deal with. Now, we have to deal with customers that can't sign there names?</p><p> </p><p>I think its a big problem with DIAD IV, Many people can't sign their own names. Some people can and it looks like their signature. Most people can't and it looks like a 3-year olds writting.</p><p> </p><p>What good is the signature if it doesn't represent reality? What's the point in getting a signature on DIAD IV if its just scribbles? It would save me a boat-load of time if I could just DR met customer man all day. I don't see what the difference would be? Whatever they sign on the DIAD looks nothing like their "real" signature so I don't understand how UPS could hold the customer to that signature.</p><p> </p><p>I just get aggrivated every day about the entire signature process at least 3 times a day<img src="/community/styles/default/xenforo/smilies/FeltTip/sick.png" class="smilie" loading="lazy" alt=":sick:" title="Sick :sick:" data-shortname=":sick:" />. </p><p> </p><p> First you get the "oops I must have hit something" when they touch the signature key. </p><p> </p><p>Then, you got the ones who flip it around and then flip it back and then flip it around(good grief) again. </p><p> </p><p> Next, you have the one looking for the pen after you push it 1/2 way out for them and then they try to put it back in the wrong end.</p><p> </p><p>We also have the one who can't write in the box and nothing shows up except for a line or two. Then you have to answer the "it didn't show up" question.</p><p> </p><p>On top off all this crap, I have to hear all day long "Its not my signature, but here" or "it didn't come out too good" or "They will never no its mine". I don't know what to say to these people (any suggestions?)and thats the most frustrating part of it.</p><p> </p><p>While we are on the subject, we also hear "Its so heavy" or "this thing is cold". </p><p> </p><p> Then we have "I hate these things". This really gets under my skin because they have to deal with it for 5 seconds and I must deal with it for 10 hours/day.</p><p> </p><p>My guess is UPS didn't take into account the stupidity, ignorance or pure lack of intelligence of the general public. I still have people who sign everyday and then drop the pen on top of the DIAD when handing it back. </p><p> </p><p>Yet, on Friday a girl from the back of the office had to sign for me and she hadn't done it more than 2 months. She took the pen out, signed it, put the pen back and handed me the DIAD in about 5 seconds(I love her and people like her). </p><p> </p><p>This is all I'm looking for. Why is this simple task so difficult?</p><p> </p><p>What do you say, or do?</p><p> </p><p>Thanks in advance for the replies</p></blockquote><p></p>
[QUOTE="browniehound, post: 673102, member: 4653"] I know this subject has been explored many times over, but I haven't seen a post about it in a good year. I underdstand that this subject was written about in 100's of posts. I participated in those discussions. Since those days I've come across a new pet peeve. I never show anger or aggrivation in front of our customers (I just rip them behind their backs, lol!). Lately this has gotten on my nerves. People signing the DIAD and saying its not "writting". Some brilliant people actually shake the pen to make it work.??? I just tell them to "press" (write?) harder and it usually helps. I just want to get that sig. and fly. Who should I be angry at? UPS for their DIAD or our ignorant customers that can't figure out how to sign their name on a computer? They say "its not writting". What am I supposed to say? UPS offers me a job and issues my a uniform, package car, DIAD, and methods to follow. There is nothing in the methods for handling the signature not showing on the DIAD. I encounter this problem at least twice a day. Seriously, we have enough problems to deal with. Now, we have to deal with customers that can't sign there names? I think its a big problem with DIAD IV, Many people can't sign their own names. Some people can and it looks like their signature. Most people can't and it looks like a 3-year olds writting. What good is the signature if it doesn't represent reality? What's the point in getting a signature on DIAD IV if its just scribbles? It would save me a boat-load of time if I could just DR met customer man all day. I don't see what the difference would be? Whatever they sign on the DIAD looks nothing like their "real" signature so I don't understand how UPS could hold the customer to that signature. I just get aggrivated every day about the entire signature process at least 3 times a day:sick:. First you get the "oops I must have hit something" when they touch the signature key. Then, you got the ones who flip it around and then flip it back and then flip it around(good grief) again. Next, you have the one looking for the pen after you push it 1/2 way out for them and then they try to put it back in the wrong end. We also have the one who can't write in the box and nothing shows up except for a line or two. Then you have to answer the "it didn't show up" question. On top off all this crap, I have to hear all day long "Its not my signature, but here" or "it didn't come out too good" or "They will never no its mine". I don't know what to say to these people (any suggestions?)and thats the most frustrating part of it. While we are on the subject, we also hear "Its so heavy" or "this thing is cold". Then we have "I hate these things". This really gets under my skin because they have to deal with it for 5 seconds and I must deal with it for 10 hours/day. My guess is UPS didn't take into account the stupidity, ignorance or pure lack of intelligence of the general public. I still have people who sign everyday and then drop the pen on top of the DIAD when handing it back. Yet, on Friday a girl from the back of the office had to sign for me and she hadn't done it more than 2 months. She took the pen out, signed it, put the pen back and handed me the DIAD in about 5 seconds(I love her and people like her). This is all I'm looking for. Why is this simple task so difficult? What do you say, or do? Thanks in advance for the replies [/QUOTE]
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