A couple years ago, we had a very hard winter right around peak. There were many undelivered packages sitting at the station with absolutely no chance of them getting delivered. CSA's were calling customers to inform them that if they wanted their package, it was available for pickup, but that it wasn't going to get delivered any time soon. We had lots of really desperate people calling-in who were housebound, or too ill to come in and get their meds, many of which were perishable. Some of these folks were pretty sick, as in heavy-duty cancer meds. FedEx said "too bad". Anyway, right in the middle of all this, we get a call from the Executive Desk in Memphis. It seems that a couple of the honchos in MEM had Christmas presents that had to get delivered...or else. So, all of these truly needy people get put off so 3 couriers can go out with one package each to deliver to some wealthy friends of FedEx executives. Probably some expensive wine or something else a lot more important than getting real customers their vital stuff. That's living the Purple Promise.