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A small nugget of what is sure to be many changes in the coming weeks
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<blockquote data-quote="vantexan" data-source="post: 977830" data-attributes="member: 24302"><p>I remember an oncall on a Saturday in the early 90's in southern Texas, pkg addressed to Houston, about 300 miles away. I asked the lady if she wanted Monday morning delivery. She almost started crying as she said "you mean you can't deliver it this afternoon"? Important report she was late on. I've heard some amazing remarks by customers over the years. Several have acted surprised when they learned we didn't immediately run their pkg out to the airport to put on the next outbound plane. Couldn't get to a customer during a tropical storm in southern Mississippi. He got my phone number, called me at home and threatened to alert the national media and file a lawsuit against me and FedEx if I didn't bring his pkg. Called mgr who sent pkg by taxi 80+ miles one way to deliver it. Taxi driver told mgr next day that guy made him stand there and witness him checking contents. Counted out $50,000 in cash from letter! That's the thing about FedEx. Many of our customers have serious money and they are serious kooks. I try to give good service to the elderly needing their meds, but anyone else it really depends on the person.</p></blockquote><p></p>
[QUOTE="vantexan, post: 977830, member: 24302"] I remember an oncall on a Saturday in the early 90's in southern Texas, pkg addressed to Houston, about 300 miles away. I asked the lady if she wanted Monday morning delivery. She almost started crying as she said "you mean you can't deliver it this afternoon"? Important report she was late on. I've heard some amazing remarks by customers over the years. Several have acted surprised when they learned we didn't immediately run their pkg out to the airport to put on the next outbound plane. Couldn't get to a customer during a tropical storm in southern Mississippi. He got my phone number, called me at home and threatened to alert the national media and file a lawsuit against me and FedEx if I didn't bring his pkg. Called mgr who sent pkg by taxi 80+ miles one way to deliver it. Taxi driver told mgr next day that guy made him stand there and witness him checking contents. Counted out $50,000 in cash from letter! That's the thing about FedEx. Many of our customers have serious money and they are serious kooks. I try to give good service to the elderly needing their meds, but anyone else it really depends on the person. [/QUOTE]
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A small nugget of what is sure to be many changes in the coming weeks
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