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A way for UPS, to generate additional revenue.
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<blockquote data-quote="brown09" data-source="post: 596028" data-attributes="member: 22572"><p>I must admit I have been a lurker on these boards for some time, but I finally needed to put my 2 cents in.</p><p> </p><p>I deal with customer complaints on a daily basis and I can tell you UPS is auditing pkgs!!! In the center I work in we have at least 3 revenue recovery auditors on our local sort, but in addition every pkg that leaves our center goes on to a HUB where the pkgs are automatically audited by the camera equipment in these HUBs. That is one complaint I hear pretty often from shippers is a dispute over a charge that they claim was more than it should have been. BD is then involved in the process to followup with the shipper, your OMS/PCS (as they are now called) fills out an ISP (Improper Shipper Procedure) and submits it so it can be reviewed with the shipper and they can be charged accordingly. The automated HUBs catch way more than a few people auditing a pkg every few minutes. You may not believe me, but it is happening... you may feel that your management team is ignoring you, and I cannot comment on that because I don't work in your centers, but I can tell you that there are checks and balances in place that help to regulate this process, is it perfect? Not by any means, but then who of us are? So I'm not discouraging you from bringing matters like this to your mgmnt att, because it should continue to be brought to their att so we can continue working on it to improve the process. </p><p> </p><p>As for the comment about 8 hour shifts, the funny thing about that is while I would say every driver in our center would love to work only 8 hours, they wouldn't love the effect it would have on their paycheck!! UPS drivers are some of the hardest working people I know, but how many companies pay as well as UPS? In our center we have numerous drivers that have college degrees in fields such as computers, where they could make good money in a job that is way less physical, but when you ask them what made them stay with UPS as a driver every single one of them will say it is because the money is better than what they could make in their field of study....doesn't that say something? </p><p> </p><p>So while UPS continues to make cutbacks in mgmnt each year, with many mgmnt not getting raises at all, hourly continue to get a raise each year in a declining economy and complain about it. Has anyone realized that this ecomony is the worst that it has been in years? Maybe worst it has been ever? and yet we still complain about our jobs...Do you know what it is like to be worried that you are going to come in to work and be told your job is no longer there? I'm not talking about your route cut out for the day, I'm talking about gone entirely! Many mgmnt people in our area faced that earlier this year and some who had been with the company for 10, 15, 20 years or more lost their jobs...one lady that now works in our center had to go from full time down to a part time job at a different center which is 45 miles from where she orig worked...how would like to come into work and be told that you have now been changed to a part time loader and transferred so you have to drive 45 miles each way to work each day? And then on top of it she has to listen to drivers complain each day about how much overtime they work, when her family is down to a part-time income....But you know what amazes me about her so much? She never once has complained about her job!! She is thankful to still be working and doing what she can! and she is a hard worker as many of the people who had have been laid off were. </p><p> </p><p>I'm sure that many of you will not like this post and it isn't meant to offend anyone, but just to remind everyone we are all in difficult times right now. Who knows when or if the economy will bounce back, but rather than complain about our lot in life, maybe we should be thankful for a change and realize how fortunate we are to have a job period!</p><p> </p><p>So that is my little rant....also going back to the auditing of pkgs, keep bringing them to att of mgmnt, your OMS/PCS is a great person to t/w because likely they are familiar with the ISP and can get one filled out on a pkg that is brought to their attention, if they don't know ask them if they can have an auditor check the pkg if you have one in your building, or ask if they can at least get the account rep involved to investigate further, many times they can copy the label and note the actual weight and let the rep know so that they can followup....so that is my 2 cents....</p></blockquote><p></p>
[QUOTE="brown09, post: 596028, member: 22572"] I must admit I have been a lurker on these boards for some time, but I finally needed to put my 2 cents in. I deal with customer complaints on a daily basis and I can tell you UPS is auditing pkgs!!! In the center I work in we have at least 3 revenue recovery auditors on our local sort, but in addition every pkg that leaves our center goes on to a HUB where the pkgs are automatically audited by the camera equipment in these HUBs. That is one complaint I hear pretty often from shippers is a dispute over a charge that they claim was more than it should have been. BD is then involved in the process to followup with the shipper, your OMS/PCS (as they are now called) fills out an ISP (Improper Shipper Procedure) and submits it so it can be reviewed with the shipper and they can be charged accordingly. The automated HUBs catch way more than a few people auditing a pkg every few minutes. You may not believe me, but it is happening... you may feel that your management team is ignoring you, and I cannot comment on that because I don't work in your centers, but I can tell you that there are checks and balances in place that help to regulate this process, is it perfect? Not by any means, but then who of us are? So I'm not discouraging you from bringing matters like this to your mgmnt att, because it should continue to be brought to their att so we can continue working on it to improve the process. As for the comment about 8 hour shifts, the funny thing about that is while I would say every driver in our center would love to work only 8 hours, they wouldn't love the effect it would have on their paycheck!! UPS drivers are some of the hardest working people I know, but how many companies pay as well as UPS? In our center we have numerous drivers that have college degrees in fields such as computers, where they could make good money in a job that is way less physical, but when you ask them what made them stay with UPS as a driver every single one of them will say it is because the money is better than what they could make in their field of study....doesn't that say something? So while UPS continues to make cutbacks in mgmnt each year, with many mgmnt not getting raises at all, hourly continue to get a raise each year in a declining economy and complain about it. Has anyone realized that this ecomony is the worst that it has been in years? Maybe worst it has been ever? and yet we still complain about our jobs...Do you know what it is like to be worried that you are going to come in to work and be told your job is no longer there? I'm not talking about your route cut out for the day, I'm talking about gone entirely! Many mgmnt people in our area faced that earlier this year and some who had been with the company for 10, 15, 20 years or more lost their jobs...one lady that now works in our center had to go from full time down to a part time job at a different center which is 45 miles from where she orig worked...how would like to come into work and be told that you have now been changed to a part time loader and transferred so you have to drive 45 miles each way to work each day? And then on top of it she has to listen to drivers complain each day about how much overtime they work, when her family is down to a part-time income....But you know what amazes me about her so much? She never once has complained about her job!! She is thankful to still be working and doing what she can! and she is a hard worker as many of the people who had have been laid off were. I'm sure that many of you will not like this post and it isn't meant to offend anyone, but just to remind everyone we are all in difficult times right now. Who knows when or if the economy will bounce back, but rather than complain about our lot in life, maybe we should be thankful for a change and realize how fortunate we are to have a job period! So that is my little rant....also going back to the auditing of pkgs, keep bringing them to att of mgmnt, your OMS/PCS is a great person to t/w because likely they are familiar with the ISP and can get one filled out on a pkg that is brought to their attention, if they don't know ask them if they can have an auditor check the pkg if you have one in your building, or ask if they can at least get the account rep involved to investigate further, many times they can copy the label and note the actual weight and let the rep know so that they can followup....so that is my 2 cents.... [/QUOTE]
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