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Accepting a text message as a call out
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<blockquote data-quote="KBlakk" data-source="post: 1117133" data-attributes="member: 13286"><p>I am in the building some days as early as 0200 (non peak) and some days and I do answer the phones personally until the PT PDS arrives around 0315 where she takes over that department. I'm not saying that a call may not slip through the cracks but an employee can make a 2nd attempt or even better call the same phone that they would be sending the text message to..My main reasoning as stated earlier is the sensitivity of staffing at 0400 following the contract becomes very difficult when no union employee wants to answer the phone at 0400</p></blockquote><p></p>
[QUOTE="KBlakk, post: 1117133, member: 13286"] I am in the building some days as early as 0200 (non peak) and some days and I do answer the phones personally until the PT PDS arrives around 0315 where she takes over that department. I'm not saying that a call may not slip through the cracks but an employee can make a 2nd attempt or even better call the same phone that they would be sending the text message to..My main reasoning as stated earlier is the sensitivity of staffing at 0400 following the contract becomes very difficult when no union employee wants to answer the phone at 0400 [/QUOTE]
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Accepting a text message as a call out
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