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UPS Union Issues
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<blockquote data-quote="worldwide" data-source="post: 1656222" data-attributes="member: 2193"><p>As I stated, there will ALWAYS be some people that are not happy with change. You have given one example of a customer potentially not happy. My reply to that customer would have been something like, "Since you were not home yesterday when I made the attempt, the package was sent to XYZ location - a UPS Access Point. UPS wants to get your package delivered on the first attempt whenever possible just as I am sure you would like to get the items you ordered as soon as possible." Maybe, just maybe, the customer will understand more about the process and service and appreciate it. Maybe they will not be happy and never will be - as you know, some customers will never be satisfied with what you do or offer to do. Of course, UPS should always be doing what they can to satisfy the customer but it will never be 100% satisfaction with all customers.</p><p></p><p>The questions remain:</p><ul> <li data-xf-list-type="ul">Has the rollout of Access Point in your area been <em>more</em> successful versus <em>less</em> successful?</li> <li data-xf-list-type="ul">How many packages (approx.) would you say you have made one attempt and then sent it to an Access Point?</li> <li data-xf-list-type="ul">Out of that many, how many customers have actually complained to you about some aspect of the experience?<br /> </li> </ul></blockquote><p></p>
[QUOTE="worldwide, post: 1656222, member: 2193"] As I stated, there will ALWAYS be some people that are not happy with change. You have given one example of a customer potentially not happy. My reply to that customer would have been something like, "Since you were not home yesterday when I made the attempt, the package was sent to XYZ location - a UPS Access Point. UPS wants to get your package delivered on the first attempt whenever possible just as I am sure you would like to get the items you ordered as soon as possible." Maybe, just maybe, the customer will understand more about the process and service and appreciate it. Maybe they will not be happy and never will be - as you know, some customers will never be satisfied with what you do or offer to do. Of course, UPS should always be doing what they can to satisfy the customer but it will never be 100% satisfaction with all customers. The questions remain: [LIST] [*]Has the rollout of Access Point in your area been [I]more[/I] successful versus [I]less[/I] successful? [*]How many packages (approx.) would you say you have made one attempt and then sent it to an Access Point? [*]Out of that many, how many customers have actually complained to you about some aspect of the experience? [/LIST] [/QUOTE]
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