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Accidentally Upset 2 customers this week
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<blockquote data-quote="Marlin3030hntr" data-source="post: 1165010" data-attributes="member: 47366"><p>One that happened the other day was just funny, at one of the apt complexes on my route I have a customer that is very weird she called and made a complaint that and I quote from the complaint sheet, "I don't want this driver to deliver to my unit anymore as he made me uncomfortable and seemed like he was flirting with me when he said 'hi'." She's a pill popper about 55 and I'm 26 so my sups and the apt manager all had a giggle.</p><p>Today I had a customer that ordered a kitchen sink and called me back from my truck to tell me that I was to stand there and watch him open and inspect it though the box was in perfect shape, I proceeded to explain to him that he can refuse it but, if he opens it I cannot take it back(this is what I have been told by my managers for years). An if there is damage he will have to deal with the shipper and UPS directly. He then proceeded to tell me that the shippers instructions were to do so. He then gets his phone and takes a video of what I told him and specifically asked if I was saying that I can't stay and watch him open and inspect, I told him yes that's what I'm saying and on turn he wasted almost 8 mins of my time on an already heavy day. So that being said do you guys feel I handled that correctly? As I did explain it all in a very professional manner as well</p></blockquote><p></p>
[QUOTE="Marlin3030hntr, post: 1165010, member: 47366"] One that happened the other day was just funny, at one of the apt complexes on my route I have a customer that is very weird she called and made a complaint that and I quote from the complaint sheet, "I don't want this driver to deliver to my unit anymore as he made me uncomfortable and seemed like he was flirting with me when he said 'hi'." She's a pill popper about 55 and I'm 26 so my sups and the apt manager all had a giggle. Today I had a customer that ordered a kitchen sink and called me back from my truck to tell me that I was to stand there and watch him open and inspect it though the box was in perfect shape, I proceeded to explain to him that he can refuse it but, if he opens it I cannot take it back(this is what I have been told by my managers for years). An if there is damage he will have to deal with the shipper and UPS directly. He then proceeded to tell me that the shippers instructions were to do so. He then gets his phone and takes a video of what I told him and specifically asked if I was saying that I can't stay and watch him open and inspect, I told him yes that's what I'm saying and on turn he wasted almost 8 mins of my time on an already heavy day. So that being said do you guys feel I handled that correctly? As I did explain it all in a very professional manner as well [/QUOTE]
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