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Brown Cafe UPS Forum
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Accidentally Upset 2 customers this week
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<blockquote data-quote="40andOut" data-source="post: 1165016"><p>Try to not be recorded next time, if possible. I would have said exactly what you did but then would have nicely said I have to get going, and I would leave. I would then immediately call the center and give them a heads up in case he calls in a "concern". It usually only takes one encounter like this to stop a customer from repeating it. But if you give in and watch him open it, he will expect it every time you deliver.</p></blockquote><p></p>
[QUOTE="40andOut, post: 1165016"] Try to not be recorded next time, if possible. I would have said exactly what you did but then would have nicely said I have to get going, and I would leave. I would then immediately call the center and give them a heads up in case he calls in a "concern". It usually only takes one encounter like this to stop a customer from repeating it. But if you give in and watch him open it, he will expect it every time you deliver. [/QUOTE]
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Accidentally Upset 2 customers this week
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