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Accidentally Upset 2 customers this week
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 1165154" data-attributes="member: 12570"><p>When I first started the run I am on now the previous driver would let customers open everything. One day I was at a service station/garage and had a COD for them. I walked in and gave them the shippers name and check total. They wanted to look at it first. When I told them the policy they said, "Well, Old Bud used to let us open up everything" to which I replied, "Well, I am not Old Bud---this is our policy---will it be cash, check or money order?" The customer got within 6" of my face and called me an a**hole. I then told he could pick up his package at the center.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 1165154, member: 12570"] When I first started the run I am on now the previous driver would let customers open everything. One day I was at a service station/garage and had a COD for them. I walked in and gave them the shippers name and check total. They wanted to look at it first. When I told them the policy they said, "Well, Old Bud used to let us open up everything" to which I replied, "Well, I am not Old Bud---this is our policy---will it be cash, check or money order?" The customer got within 6" of my face and called me an a**hole. I then told he could pick up his package at the center. [/QUOTE]
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Accidentally Upset 2 customers this week
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