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Accidentally Upset 2 customers this week
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<blockquote data-quote="soberups" data-source="post: 1165356" data-attributes="member: 14668"><p>I was having the standard "you cant open it until you sign for it" argument with a customer one time. He decided to be a jerk and grab the packages off of the counter and set them on a little table behind the counter where I couldnt reach them. He then proceeded to open them up anyway while I stood there, unable to to do anything. He did (eventually) sign for them and pay the COD with a smug look on his face and a sarcastic attitude. He dropped the attitude real quick the following day when I came into the store with nothing but the COD labels that I had cut off of the packages (this was pre-DIAD) and told him that, from now on, I would leave nothing but the labels in the morning so that he could write the checks, and that the packages themselves would stay in the truck and only be available to him when I returned in the afternoon for their scheduled pickup. A week or two of that got his attitude squared away.</p></blockquote><p></p>
[QUOTE="soberups, post: 1165356, member: 14668"] I was having the standard "you cant open it until you sign for it" argument with a customer one time. He decided to be a jerk and grab the packages off of the counter and set them on a little table behind the counter where I couldnt reach them. He then proceeded to open them up anyway while I stood there, unable to to do anything. He did (eventually) sign for them and pay the COD with a smug look on his face and a sarcastic attitude. He dropped the attitude real quick the following day when I came into the store with nothing but the COD labels that I had cut off of the packages (this was pre-DIAD) and told him that, from now on, I would leave nothing but the labels in the morning so that he could write the checks, and that the packages themselves would stay in the truck and only be available to him when I returned in the afternoon for their scheduled pickup. A week or two of that got his attitude squared away. [/QUOTE]
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Accidentally Upset 2 customers this week
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