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<blockquote data-quote="soberups" data-source="post: 806108" data-attributes="member: 14668"><p>The underlying problem is that the average UPS management person is not allowed to manage the <em>business</em>...he is forced instead to manage the <em>metric</em>.</p><p> </p><p>Our current management structure is totally incapable of solving problems using a <strong>holistic</strong> approach. Rather than solving a problem by examining and fixing its <em>root causes, </em>they view the problem as a series of unrelated, ever-changing metrics that must be individually manipulated on a weekly or monthly basis.</p><p> </p><p>So as a company, we blunder through the workweek essentially trying to swat flies with a sledgehammer, all the while totally unable to comprehend why so many of the flies are getting away and why we have so many holes in the walls.</p><p> </p><p>Imagine how much stronger we would be if our management were simply empowered to<em> do the right thing</em>.</p></blockquote><p></p>
[QUOTE="soberups, post: 806108, member: 14668"] The underlying problem is that the average UPS management person is not allowed to manage the [I]business[/I]...he is forced instead to manage the [I]metric[/I]. Our current management structure is totally incapable of solving problems using a [B]holistic[/B] approach. Rather than solving a problem by examining and fixing its [I]root causes, [/I]they view the problem as a series of unrelated, ever-changing metrics that must be individually manipulated on a weekly or monthly basis. So as a company, we blunder through the workweek essentially trying to swat flies with a sledgehammer, all the while totally unable to comprehend why so many of the flies are getting away and why we have so many holes in the walls. Imagine how much stronger we would be if our management were simply empowered to[I] do the right thing[/I]. [/QUOTE]
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