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address corections??
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<blockquote data-quote="ok2bclever" data-source="post: 55964"><p>Works for you sure. </p><p></p><p>However, that puts the cost of you and your customer's error on UPS, won't happen. </p><p></p><p>COD collection is a contentious, labor intensive process from start to finish even when collectable.</p><p></p><p>The system is streamlined to the max to take the least amount of staffed labor to get the package from point A (you) to point B (your customer)as labor is the single greatest business expense.</p><p></p><p>When you enter a package into the system with an incorrect address it either snags the system in the routing, at the delivery vehicle loading point or when the driver physically attempts and fails to deliver the package because of the address error.</p><p></p><p>All of these points make the package an Exception to the system and requires extensive additional staffing interaction with the package to discover and correct the error.</p><p></p><p>This is true regardless of whether the package ultimately is successfully delivered or has to be routed back to the shipper.</p><p></p><p>At that point UPS loses the profit margin to the shipment and adding on additional staffing requirements to attempt collection is a lose/lose prospect.</p><p></p><p>IF UPS were to succeed in collecting and processing the cod from the end point customer the costs of doing so would cost more than the money recovered and not compensate UPS for the actual initial additional staffing resources required for the exception.</p><p></p><p>If UPS fails to collect the funds the package UPS is out both the Exception caused processing costs plus the Exception collection attempts costs and still has to bear the costs of returning the package to the shipper.</p><p></p><p>The only practical way to recoup these losses would be to raise the overall rates.</p><p></p><p>To say that would not be appreciated by those that send their packages to correct addresses would be a gross understatement and would be counterproductive to our competitiveness.</p><p></p><p>So, that won't happen.</p><p></p><p>I would say your company needs to hold your customer financially accountable for their errors in some fashion.</p><p></p><p>That said, I state again there are grey areas and out and out mistakes regarding address correction charges, some of which are completely erroneous and you should dispute such charges.</p><p></p><p>I am in Michigan, but I suspect you were asking that particular question to your homeboy danny.</p></blockquote><p></p>
[QUOTE="ok2bclever, post: 55964"] Works for you sure. However, that puts the cost of you and your customer's error on UPS, won't happen. COD collection is a contentious, labor intensive process from start to finish even when collectable. The system is streamlined to the max to take the least amount of staffed labor to get the package from point A (you) to point B (your customer)as labor is the single greatest business expense. When you enter a package into the system with an incorrect address it either snags the system in the routing, at the delivery vehicle loading point or when the driver physically attempts and fails to deliver the package because of the address error. All of these points make the package an Exception to the system and requires extensive additional staffing interaction with the package to discover and correct the error. This is true regardless of whether the package ultimately is successfully delivered or has to be routed back to the shipper. At that point UPS loses the profit margin to the shipment and adding on additional staffing requirements to attempt collection is a lose/lose prospect. IF UPS were to succeed in collecting and processing the cod from the end point customer the costs of doing so would cost more than the money recovered and not compensate UPS for the actual initial additional staffing resources required for the exception. If UPS fails to collect the funds the package UPS is out both the Exception caused processing costs plus the Exception collection attempts costs and still has to bear the costs of returning the package to the shipper. The only practical way to recoup these losses would be to raise the overall rates. To say that would not be appreciated by those that send their packages to correct addresses would be a gross understatement and would be counterproductive to our competitiveness. So, that won't happen. I would say your company needs to hold your customer financially accountable for their errors in some fashion. That said, I state again there are grey areas and out and out mistakes regarding address correction charges, some of which are completely erroneous and you should dispute such charges. I am in Michigan, but I suspect you were asking that particular question to your homeboy danny. [/QUOTE]
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