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address corections??
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<blockquote data-quote="ok2bclever" data-source="post: 55996"><p>danny, </p><p></p><p>Be careful not to accidently mislead the customer here.</p><p></p><p>It sounds like you are stating putting "no address corrections" absolves the shipper of any liabilities, as a fact.</p><p></p><p>While we both pride ourselves in our knowledge of our company, neither of us are in billing or a policy maker.</p><p></p><p>I don't know for a fact if putting that on a package has any effect in regards to billing disputes with UPS.</p><p></p><p>Are you saying you know for a fact it does nationwide or that you think it should, there is a distinct difference to the customer's bottom line between the two.</p><p></p><p>I want to correct another statement you have made that sounds misleading.</p><p></p><p>Clerks do NOT decide whether a address gets charged or not.</p><p></p><p>Long ago the clerk had that perogative, but that was taken out of their hands years ago.</p><p></p><p>They follow input procedures and the ECS system decides whether a charge is incurred or not.</p><p></p><p>As I have stated over and over, anything the customer feels is an erroneous charge they should dispute.</p><p></p><p>I believe the account execs have some limited input regarding address correction charges at the shipper's end, but the clerks do not.</p></blockquote><p></p>
[QUOTE="ok2bclever, post: 55996"] danny, Be careful not to accidently mislead the customer here. It sounds like you are stating putting "no address corrections" absolves the shipper of any liabilities, as a fact. While we both pride ourselves in our knowledge of our company, neither of us are in billing or a policy maker. I don't know for a fact if putting that on a package has any effect in regards to billing disputes with UPS. Are you saying you know for a fact it does nationwide or that you think it should, there is a distinct difference to the customer's bottom line between the two. I want to correct another statement you have made that sounds misleading. Clerks do NOT decide whether a address gets charged or not. Long ago the clerk had that perogative, but that was taken out of their hands years ago. They follow input procedures and the ECS system decides whether a charge is incurred or not. As I have stated over and over, anything the customer feels is an erroneous charge they should dispute. I believe the account execs have some limited input regarding address correction charges at the shipper's end, but the clerks do not. [/QUOTE]
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