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UPS Discussions
address corections??
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<blockquote data-quote="racerx" data-source="post: 56030"><p>Blkcloud Our delivery systems require the correct address in order to route the package through our systems and onto the correct delivery vehicle. When the address is wrong, our entire system breaks down (in terms of that package) and additional work, sometimes a ton of additional work, is needed to find the correct address, apply it to the package and get it delivered. UPS could do one of two things. First, if a package had a bad address, we could just return it to the sender. Or we could go the extra mile, find the correct address, and get the package delivered as soon as possible. UPS decided that if a package was important enough for a company to track, then it needs to be delivered except under the most extreme circumstances. So we decided to correct the address and get it delivered. </p><p> </p><p>Now this costs us a lot of money. So to cover this additional expense, instead of the normal 2-3% rate increase, we could have taken a 10-15% rate increase and charged it to all of our customers. OR, we could continue to take our normal 2-3% rate increase and use our technology to charge customers for each instance that we experience additional work from an incorrect address. So Blkcloud, which way would you have it? </p><p> </p><p>1. Return all shipments back to you with incorrect addresses. More than likely you would lose the sale because your customer did not get the item when they needed it AND you would still have to pay full amount for the attempt. </p><p>2. Have UPS make the correction and get the package delivered as soon as possible, but be forced to absorb a 10 15% increase in your shipping costs across the board. </p><p>3. Have UPS make the correction and get the package delivered as soon as possible, but only pay for each individual error as a separate charge. </p><p> </p><p>So which way would you have it?</p></blockquote><p></p>
[QUOTE="racerx, post: 56030"] Blkcloud Our delivery systems require the correct address in order to route the package through our systems and onto the correct delivery vehicle. When the address is wrong, our entire system breaks down (in terms of that package) and additional work, sometimes a ton of additional work, is needed to find the correct address, apply it to the package and get it delivered. UPS could do one of two things. First, if a package had a bad address, we could just return it to the sender. Or we could go the extra mile, find the correct address, and get the package delivered as soon as possible. UPS decided that if a package was important enough for a company to track, then it needs to be delivered except under the most extreme circumstances. So we decided to correct the address and get it delivered. Now this costs us a lot of money. So to cover this additional expense, instead of the normal 2-3% rate increase, we could have taken a 10-15% rate increase and charged it to all of our customers. OR, we could continue to take our normal 2-3% rate increase and use our technology to charge customers for each instance that we experience additional work from an incorrect address. So Blkcloud, which way would you have it? 1. Return all shipments back to you with incorrect addresses. More than likely you would lose the sale because your customer did not get the item when they needed it AND you would still have to pay full amount for the attempt. 2. Have UPS make the correction and get the package delivered as soon as possible, but be forced to absorb a 10 15% increase in your shipping costs across the board. 3. Have UPS make the correction and get the package delivered as soon as possible, but only pay for each individual error as a separate charge. So which way would you have it? [/QUOTE]
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