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FedEx Discussions
An Invitation To FedEx Management
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<blockquote data-quote="Coldworld" data-source="post: 365022" data-attributes="member: 4777"><p>Mr. Fedex, the more I read your posts the more I like you. Its the same ol, too many chiefs, not enough indians. Management want the customers money, but dont want to give them the service they are paying for. If the customers wanted a basic delivery of a parcel, they would use the post office. Companies like ups and fedex dont make any goods, all they do is move a parcel from point a to b, which is a service, thats it, and customers pay more with ups and fedex to do it for many reasons, usually the higher service we give them over dhl and the post office. I think our companies look at the competition over a given period of time to decide how much "service" the customer is given. For example, when dhl bought airborne, all anyone heard about at ups was service, service. They knew dhl was going to target many of ups' accounts so our service was high. Now look at things, dhl is tanking, and then add some of the problems fedex is having and service has taken a backseat to production....dhl and fedex are giving unstable service, so will ups. You know what I mean...anyway you have some excellent posts, keep it up!</p></blockquote><p></p>
[QUOTE="Coldworld, post: 365022, member: 4777"] Mr. Fedex, the more I read your posts the more I like you. Its the same ol, too many chiefs, not enough indians. Management want the customers money, but dont want to give them the service they are paying for. If the customers wanted a basic delivery of a parcel, they would use the post office. Companies like ups and fedex dont make any goods, all they do is move a parcel from point a to b, which is a service, thats it, and customers pay more with ups and fedex to do it for many reasons, usually the higher service we give them over dhl and the post office. I think our companies look at the competition over a given period of time to decide how much "service" the customer is given. For example, when dhl bought airborne, all anyone heard about at ups was service, service. They knew dhl was going to target many of ups' accounts so our service was high. Now look at things, dhl is tanking, and then add some of the problems fedex is having and service has taken a backseat to production....dhl and fedex are giving unstable service, so will ups. You know what I mean...anyway you have some excellent posts, keep it up! [/QUOTE]
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