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An Update for Customers on the FedEx Holiday FAIL
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<blockquote data-quote="TUT" data-source="post: 1241530" data-attributes="member: 29298"><p>40-60 Biz vs Resi. </p><p></p><p>I was thinking that is what was meant but thankful to get affirmation. So for a brief period of time and then it was abandoned, Fedex was saying to some non-daily pickup customers, that they said "Sorry we don't have the ability to pickup your package today" to a random pickup. Although not ideal, that is hardly (and not referring to you) disastrous and to me falls under "could very well happen in times like this, don't wait to the last second people". </p><p></p><p>I think some here who very well could have points, overstates pretty much everything, which they must think helps their cause, but remaining accurate is always critical for credibility. There are all kinds of industries that have capacity problems and the public understands, even if not happily. "Opening night at a movie release. Sold Out.", "Only 10 left in stock, order soon.", "Hours of operation 8 to 5 as you stand there reading it at 6", "Standing 2 hours in line to get on a coaster", "moving 5 mph on a two lane highway that needs 4 lanes". And many more. It isn't unlimited anything all the time, so when you hit capacity it isn't sky is falling and all plans were foiled, because almost everyone has a capacity of some sorts, or best described on the street these days "It is what it is". From my perspective you just do what you can and if you want it to change, start planning a path of promotion.</p><p></p><p>But big load of Express heading out today for ya'lls... Thanks in part to "Last minute shopper"! We don't even particularly like it.</p></blockquote><p></p>
[QUOTE="TUT, post: 1241530, member: 29298"] 40-60 Biz vs Resi. I was thinking that is what was meant but thankful to get affirmation. So for a brief period of time and then it was abandoned, Fedex was saying to some non-daily pickup customers, that they said "Sorry we don't have the ability to pickup your package today" to a random pickup. Although not ideal, that is hardly (and not referring to you) disastrous and to me falls under "could very well happen in times like this, don't wait to the last second people". I think some here who very well could have points, overstates pretty much everything, which they must think helps their cause, but remaining accurate is always critical for credibility. There are all kinds of industries that have capacity problems and the public understands, even if not happily. "Opening night at a movie release. Sold Out.", "Only 10 left in stock, order soon.", "Hours of operation 8 to 5 as you stand there reading it at 6", "Standing 2 hours in line to get on a coaster", "moving 5 mph on a two lane highway that needs 4 lanes". And many more. It isn't unlimited anything all the time, so when you hit capacity it isn't sky is falling and all plans were foiled, because almost everyone has a capacity of some sorts, or best described on the street these days "It is what it is". From my perspective you just do what you can and if you want it to change, start planning a path of promotion. But big load of Express heading out today for ya'lls... Thanks in part to "Last minute shopper"! We don't even particularly like it. [/QUOTE]
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