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Anger management
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<blockquote data-quote="CBUK" data-source="post: 213489" data-attributes="member: 10491"><p>My UK equivalent to Atlanta is Nottingham. The call centre staff will tell a customer anything to keep them happy. I had a not in 1 on Friday attempted at 14.10. The customer called up and insisted on having the parcel today between 10.00 and 12.00. I had more important things to do between 10.00 and 12.00 today such as delivering my pre 10.30 and 12.00 air packages as they were time guarenteed. I then get a call from the centre asking why have I not delivered it. The customer had taken a day off to wait in for me. Now they want it after 16.00 tomorrow and the package has a huge print out of the complaint stuck on it. Just what I needed when I pulled in the yard at 19.30 today. A little note that I will get grilled tomorrow by an irate customer who thinks I just drove all the way from Belgium with just a box for them.</p><p> </p><p>I cant wait for that.</p></blockquote><p></p>
[QUOTE="CBUK, post: 213489, member: 10491"] My UK equivalent to Atlanta is Nottingham. The call centre staff will tell a customer anything to keep them happy. I had a not in 1 on Friday attempted at 14.10. The customer called up and insisted on having the parcel today between 10.00 and 12.00. I had more important things to do between 10.00 and 12.00 today such as delivering my pre 10.30 and 12.00 air packages as they were time guarenteed. I then get a call from the centre asking why have I not delivered it. The customer had taken a day off to wait in for me. Now they want it after 16.00 tomorrow and the package has a huge print out of the complaint stuck on it. Just what I needed when I pulled in the yard at 19.30 today. A little note that I will get grilled tomorrow by an irate customer who thinks I just drove all the way from Belgium with just a box for them. I cant wait for that. [/QUOTE]
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