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Anger management
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<blockquote data-quote="Dirty Savage" data-source="post: 213916" data-attributes="member: 10384"><p><span style="font-family: 'Palatino Linotype'">Ah, you guys are too nice! When I happen upon a customer who has the nerve to give me static about delivering late I politely smile and tell them i could always bring their stuff back at 4:55 p.m.</span></p><p><span style="font-family: 'Palatino Linotype'"></span></p><p><span style="font-family: 'Palatino Linotype'">Or there's this classic scenario:</span></p><p><span style="font-family: 'Palatino Linotype'"></span></p><p><span style="font-family: 'Palatino Linotype'">I make the delivery. Customer makes a face and says, "Kinda late, aren't you?"</span></p><p><span style="font-family: 'Palatino Linotype'"></span></p><p><span style="font-family: 'Palatino Linotype'">I say, "Well, you're still open aren't you?"</span></p><p><span style="font-family: 'Palatino Linotype'"></span></p><p><span style="font-family: 'Palatino Linotype'">Customer, "Yeah."</span></p><p><span style="font-family: 'Palatino Linotype'"></span></p><p><span style="font-family: 'Palatino Linotype'">Me, "Then I'm right on time."</span></p><p><span style="font-family: 'Palatino Linotype'"></span></p><p><span style="font-family: 'Palatino Linotype'">Personally, I have absolutely NO TIME for rude and/or obnoxious people. I've had a few customers ask me oh so politely if I wouldn't mind getting them their stuff as early as possible, and I have absolutely no problem helping them out.</span></p><p><span style="font-family: 'Palatino Linotype'"></span></p><p><span style="font-family: 'Palatino Linotype'">Oh and then there's always this response: customer complains that their ground freight is being delivered in the afternoon. My stock response is usually If you want it here earlier, have it sent express.</span></p><p><span style="font-family: 'Palatino Linotype'"></span></p><p><span style="font-family: 'Palatino Linotype'">Shuts 'em up every time.</span></p><p><span style="font-family: 'Palatino Linotype'"></span></p></blockquote><p></p>
[QUOTE="Dirty Savage, post: 213916, member: 10384"] [FONT=Palatino Linotype]Ah, you guys are too nice! When I happen upon a customer who has the nerve to give me static about delivering late I politely smile and tell them i could always bring their stuff back at 4:55 p.m. Or there's this classic scenario: I make the delivery. Customer makes a face and says, "Kinda late, aren't you?" I say, "Well, you're still open aren't you?" Customer, "Yeah." Me, "Then I'm right on time." Personally, I have absolutely NO TIME for rude and/or obnoxious people. I've had a few customers ask me oh so politely if I wouldn't mind getting them their stuff as early as possible, and I have absolutely no problem helping them out. Oh and then there's always this response: customer complains that their ground freight is being delivered in the afternoon. My stock response is usually If you want it here earlier, have it sent express. Shuts 'em up every time. [/FONT] [/QUOTE]
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