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FedEx Discussions
Another one for the Hall of Shame
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<blockquote data-quote="snackdad" data-source="post: 916140" data-attributes="member: 30266"><p>I used to work in a very very rich community. Once you have been on the route for a while you get to know your customers, get to know their gate codes, where to leave it, where they work if nearby, any trick to get the package safely in the hands of the customer. Deliver it today and you won't have it tomorrow. I kept customers cell phone numbers in my cell phone and they all had my number for emergencies. I know it seems like going to the extreme for customer service but it made me feel good to make their day a little easier. </p><p> As increased demands for productivity ramped up and FedEx adopted the "just one more sph" attitude this became increasingly harder for all couriers to really take care of the customer. Our hands were tied. So many people in my station speed or work through unpaid breaks everyday to make it through the day and not get stuck out there in the dark after transloading. Some people actually do have lives and a family outside of FedEx.</p><p> I saw a courier last week driving around all day with his wrist wrapped tight in Saturday Stickers as a make shift wrist brace. He said he was working injured and was afraid to report the overuse injury to management because they already warned everyone the budget was tight for December. When will all this madness end, did Memphis executives get a good bonus this year.</p></blockquote><p></p>
[QUOTE="snackdad, post: 916140, member: 30266"] I used to work in a very very rich community. Once you have been on the route for a while you get to know your customers, get to know their gate codes, where to leave it, where they work if nearby, any trick to get the package safely in the hands of the customer. Deliver it today and you won't have it tomorrow. I kept customers cell phone numbers in my cell phone and they all had my number for emergencies. I know it seems like going to the extreme for customer service but it made me feel good to make their day a little easier. As increased demands for productivity ramped up and FedEx adopted the "just one more sph" attitude this became increasingly harder for all couriers to really take care of the customer. Our hands were tied. So many people in my station speed or work through unpaid breaks everyday to make it through the day and not get stuck out there in the dark after transloading. Some people actually do have lives and a family outside of FedEx. I saw a courier last week driving around all day with his wrist wrapped tight in Saturday Stickers as a make shift wrist brace. He said he was working injured and was afraid to report the overuse injury to management because they already warned everyone the budget was tight for December. When will all this madness end, did Memphis executives get a good bonus this year. [/QUOTE]
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Another one for the Hall of Shame
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