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Brown Cafe UPS Forum
UPS Discussions
Any chance of flat rate or no extra fees??
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<blockquote data-quote="BrownSuit" data-source="post: 501958" data-attributes="member: 14437"><p>First - If you are shipping that much for that long, you likely have a sales person assigned to you or else are in a bucket of unassigned accounts. Call Customer Service and request that a sales person call you to speak with you about any discounts that you may qualify for. Also let your driver know that you want to speak with somebody about discounts and s/he should will submit a sales lead. Between the two of them, somebody should be in touch within a couple of days.</p><p></p><p>Secondly - If your customer's don't know where they live, that can be a problem . . . Both WorldShip and UPS.com have built in address correction features. You should use them. Also, if your orders are coming in from a website, UPS online tools has an address correction that you can bring into your website at no charge.</p><p></p><p>Third - Fuel Surcharges are lower than have been in a long time. March Ground is 2.75% and Air is 2.5%. April Ground is 2.5% and Air is 0.0%. At the peak last summer Ground was at 10.5% and air was at 34.5%. That's a big difference. </p><p></p><p>Out of area fees while going up in dollar amount are going down in number each year. The structure changed slightly this year, so you may be seeing them a little bit differently and noticing them, but they've always been there.</p></blockquote><p></p>
[QUOTE="BrownSuit, post: 501958, member: 14437"] First - If you are shipping that much for that long, you likely have a sales person assigned to you or else are in a bucket of unassigned accounts. Call Customer Service and request that a sales person call you to speak with you about any discounts that you may qualify for. Also let your driver know that you want to speak with somebody about discounts and s/he should will submit a sales lead. Between the two of them, somebody should be in touch within a couple of days. Secondly - If your customer's don't know where they live, that can be a problem . . . Both WorldShip and UPS.com have built in address correction features. You should use them. Also, if your orders are coming in from a website, UPS online tools has an address correction that you can bring into your website at no charge. Third - Fuel Surcharges are lower than have been in a long time. March Ground is 2.75% and Air is 2.5%. April Ground is 2.5% and Air is 0.0%. At the peak last summer Ground was at 10.5% and air was at 34.5%. That's a big difference. Out of area fees while going up in dollar amount are going down in number each year. The structure changed slightly this year, so you may be seeing them a little bit differently and noticing them, but they've always been there. [/QUOTE]
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Any chance of flat rate or no extra fees??
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