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Brown Cafe UPS Forum
UPS Discussions
Anybody here work at the customer counter?
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<blockquote data-quote="The Milkman" data-source="post: 704473" data-attributes="member: 22760"><p>As I saw it, the company wanted to squeeze and push customers to the UPS stores. This way they can eliminate union jobs. Little by little the counter hours were shortened, pick up times modified and at a time wanted to change a 2 man counter to a 1 man operation (which backfired). It was a shame the way I had to lie to customers and cover up management decisions, work as directed was the phrase of the day. I felt helpless at times for the customers who had to drive many miles after work to get the run around from me, the 800 # would tell the customer one thing and the ctr would give a different story. Every division manager looks good on paper by eliminating a job but then again the public gets the shaft.. What can Brown do for you??? Good Question</p></blockquote><p></p>
[QUOTE="The Milkman, post: 704473, member: 22760"] As I saw it, the company wanted to squeeze and push customers to the UPS stores. This way they can eliminate union jobs. Little by little the counter hours were shortened, pick up times modified and at a time wanted to change a 2 man counter to a 1 man operation (which backfired). It was a shame the way I had to lie to customers and cover up management decisions, work as directed was the phrase of the day. I felt helpless at times for the customers who had to drive many miles after work to get the run around from me, the 800 # would tell the customer one thing and the ctr would give a different story. Every division manager looks good on paper by eliminating a job but then again the public gets the shaft.. What can Brown do for you??? Good Question [/QUOTE]
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Anybody here work at the customer counter?
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