We had that training today, it had about 38 screens to read. Something about merging the delivery tracking number to the RS tracking number. Supposedly the customer should be standing at the door anxiously waiting to swap out something on the spot. The driver has to decide to open the box, swap the item, repack it, attach the RS label and enclosed customs documentation if any. I didn't see anything about what to do if the consignee isn't ready. You have to make the exchange on the spot, you can't leave the box. It reminds me of the Merchandise Exchange program in the 80's when we tried to swap home phones. That didn't last very long.