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Anyone had this happen?
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<blockquote data-quote="IDoLessWorkThanMost" data-source="post: 307492" data-attributes="member: 12912"><p>Working at a customer counter, it's easy to come across bad pals. Out of 700 or so packages, probably 10% are there because of bad PALs. Unfortunately, the drivers such as the one who orignally responded, will disregard anything but the pal and sheet it NSS or NS#. This is pretty lazy and definitly a slap in the customers face. </p><p></p><p>Imagine if you had a package with an entirely correct UPS label (the shipper held their end of the bargain) - then a bad pal; and the driver didn't even bother, making you go out of your way to pick it up.</p><p></p><p>It's not a perfect system, but unfortunately the majority of the drivers make little effort too. Now; this may not be entirely their fault either, as some are simply undeliverable as (for instance) the GPS may not allow the stop to be completed; or something along those lines. I'm not really sure the protocal there.</p><p></p><p>That doesn't even cover how awful the PAS clerks are at actually FINDING addresses and correcting bad pals....</p></blockquote><p></p>
[QUOTE="IDoLessWorkThanMost, post: 307492, member: 12912"] Working at a customer counter, it's easy to come across bad pals. Out of 700 or so packages, probably 10% are there because of bad PALs. Unfortunately, the drivers such as the one who orignally responded, will disregard anything but the pal and sheet it NSS or NS#. This is pretty lazy and definitly a slap in the customers face. Imagine if you had a package with an entirely correct UPS label (the shipper held their end of the bargain) - then a bad pal; and the driver didn't even bother, making you go out of your way to pick it up. It's not a perfect system, but unfortunately the majority of the drivers make little effort too. Now; this may not be entirely their fault either, as some are simply undeliverable as (for instance) the GPS may not allow the stop to be completed; or something along those lines. I'm not really sure the protocal there. That doesn't even cover how awful the PAS clerks are at actually FINDING addresses and correcting bad pals.... [/QUOTE]
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Anyone had this happen?
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