UpstateNYUPSer(Ret)
Well-Known Member
Dave, I understood your quote fully.
Maybe UPS gets paid for delivery, that it has actually been delivered ?
I have no clue, why they wanted us to take damaged or empty boxes to the customer.
I wouldn't dare to do that, if it was my own business.
(and i do hope someone bigger in charge is reading this,, because it needs to come to an end )!
I will spell it out so that even you can understand:
If we catch the damage before delivery we pay wholesale on the claim.
If we deliver it and the shipper files a damage claim we pay retail or actual value.