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<blockquote data-quote="MrFedEx" data-source="post: 1080563" data-attributes="member: 12508"><p>I fully agree. You will also be held accountable for the additional lates you have to take if you have to break route to "save" service on an Apple package. A lot of people on here have been saying that "service doesn't matter" and that "the customer will choose price over speed". Not always. There are some accounts who actually expect us to live-up to the phony promises Fred makes to them, and they get seriously pissed when their valued customers have an overall poor experience because FedEx couldn't deliver the Purple Promise. </p><p></p><p>As of right now, it's either a Lavender or Pink Promise anyway, because service and customer satisfaction are so weak. Hey Fred, when you treat your employees like dirt, they provide crap service. Or do you need to hire a consulting firm for $3-4M to discover that? Hell, that would be a down payment on Matt's new Gulfstream.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 1080563, member: 12508"] I fully agree. You will also be held accountable for the additional lates you have to take if you have to break route to "save" service on an Apple package. A lot of people on here have been saying that "service doesn't matter" and that "the customer will choose price over speed". Not always. There are some accounts who actually expect us to live-up to the phony promises Fred makes to them, and they get seriously pissed when their valued customers have an overall poor experience because FedEx couldn't deliver the Purple Promise. As of right now, it's either a Lavender or Pink Promise anyway, because service and customer satisfaction are so weak. Hey Fred, when you treat your employees like dirt, they provide crap service. Or do you need to hire a consulting firm for $3-4M to discover that? Hell, that would be a down payment on Matt's new Gulfstream. [/QUOTE]
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