Are most decisions made by UPS proactive or reactive?

Discussion in 'UPS Partners' started by Just Numbers, Jan 22, 2014.

  1. Just Numbers

    Just Numbers Retired

    What do you think...give examples
  2. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    There are many examples but the first that comes to mind are the rear cameras on the package cars, which was a reactive decision based upon an awful tragedy.
  3. cachsux

    cachsux Wah

    Reactive on almost every level.

    As Upstate mentioned many times only when something significant forces they're hand.
  4. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    You would think that bring proactive would be more cost effective in the long run.
  5. bottomups

    bottomups Bad Moon Risen'

    Telematics was brought on board to be proactive for vehicle maintenance.:biggrin:
  6. Monkey Butt

    Monkey Butt You can call me Chappy Staff Member

    If you consider 98.7% to be most, then most definitely reactive.

    Actually, that's probably low.
  7. cachsux

    cachsux Wah

    To those with common sense, yes. But don't forget who we work for.
    I will say that NOTHING happens , that costs money, that isn't reactive due to something major happening either with our or a similar company. And even then it's done because making the change is cheaper than the consequences of not making the change.
  8. Just Numbers

    Just Numbers Retired

    The only things I think were proactive were Saturday Air and Early AM.....though I'm not sure about the second one.
  9. Monkey Butt

    Monkey Butt You can call me Chappy Staff Member

    Proactive has more risk inherently.
    If it is something that is obvious with little or no risk then UPS does these very well.
    Reactive has little or no risk with the decision going forward.

    UPS Management is risk adverse by nature.
    It is deeply embedded in the UPS culture.
  10. Rico

    Rico Active Member

    Proactive, by nature, is harder to quantify than reactive because if you are doing it right, you are avoiding or minimizing the effects, and/or costs of a business decision that has turned out other than as planned. Proactive also tends to cost money today, than may, or may not pay off tomorrow.
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  11. Integrity

    Integrity Binge Poster

    Just Numbers,

    My experience has led me to the following general opinion about may of decisions that I have witnessed over many years:

    Many of the bad management decisions have been reactive.

    Most of the good management decisions have been reactive.

    The proactive actions I have observed are extensive when it comes to covering up what actually goes on for one of the many audits that happen in a corporation of this size.

    Management has called this cover up "preparing for the audit".

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  12. 1989

    1989 Well-Known Member

    Always reactive, but added "expect the unexpected" in order to be proactive. you know, to cover their butt.
  13. upsoldtimer

    upsoldtimer Member

    In business since 1907….that will make it 107 years come this August…..Proactive or reactive? I don't give a hoot. Keep doing whatever you are doing baby…..GO UPS!!!
  14. Signature Only

    Signature Only Blue in Brown

    When Koenig tells his team he's "going with him", regarding a wavering, seemingly unconfident Linden, in essence Koenig is going with the man.

    It is this decision that underscores his faith in the people of Alpha. He must believe in them.

    Their survival depends on it.

    If he can't trust his people, Alpha and its inhabitants are doomed

    They must be tested and ultimately trusted to do their jobs.

    Too bad we can't substitute "UPS" for "Alpha"
  15. Alexcross774

    Alexcross774 Spinning my wheels.

    I would say reactive, you can definitely get yourself in trouble when being proactive if you make the wrong call. When people complain about Management not being proactive, what they are probably seeing is them NOT being reactive. If you choose to operate in a reactive state, you have to be ready and able to make quick decisions. And that is usually what fails. People see the problem developing, but fail to adjust quickly enough before it all goes to hell.
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