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Area Knowledge > ROADS
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<blockquote data-quote="MrFedEx" data-source="post: 992344" data-attributes="member: 12508"><p>ROADS (in any form) will <strong>never</strong> be a substitute for expert courier knowledge and experience. FedEx probably already knows that, but they are banking on the new lower cost employees to be good enough to make it cost-effective. You mentioned gate codes, location knowledge etc., which cannot be properly entered into software.</p><p></p><p>The really good couriers are the ones that know how to manage their customers, as in the courier is always in-charge of the situation instead of the customer. My customers know from Day 1 that I don't wait for pickups, and that if they ask me to that they'll be directed to a drop box or other FedEx location. On deliveries, I walk after 1 minute without a signature. "I'll be back when I can" works very well, and you usually only have to do it once. If you're good, you already know what I'm talking about.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 992344, member: 12508"] ROADS (in any form) will [B]never[/B] be a substitute for expert courier knowledge and experience. FedEx probably already knows that, but they are banking on the new lower cost employees to be good enough to make it cost-effective. You mentioned gate codes, location knowledge etc., which cannot be properly entered into software. The really good couriers are the ones that know how to manage their customers, as in the courier is always in-charge of the situation instead of the customer. My customers know from Day 1 that I don't wait for pickups, and that if they ask me to that they'll be directed to a drop box or other FedEx location. On deliveries, I walk after 1 minute without a signature. "I'll be back when I can" works very well, and you usually only have to do it once. If you're good, you already know what I'm talking about. [/QUOTE]
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