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At What Lenghts Should Our Service Extend?
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<blockquote data-quote="browniehound" data-source="post: 333305" data-attributes="member: 4653"><p>UK guy,</p><p>If he was a regular customer I would have the patience to deal with him. This is a different story. This person never uses UPS and was only on my area that day for a meeting I guess because I've never seen hime before. To add to my frustation he spoke broken english and it was very difficult to understand what he was saying.</p><p> </p><p>You say its our job to pick up packages and I agree. But how long are we supposed to wait? Is it 5 minutes? 10, 15, 20? It took me in the 15 minutes range to get this one package, fill out the GSD myself, tape the box and go on my way. Why should I be doing this? All of my other customers package and label their own parcels, why should it be different for any other customers?</p><p> </p><p>I also had to bite my tongue with him, and don't like to do that because it hurts. After I called him and he said give me five minutes and he came down and he said "hold on a minute, I have to go my car". When he came back I asked "why didn't you have the package with you, you knew I was coming and I really can't be waiting this long for you". He then barked out, well you "guys" were supposed to pick this up before 5 yesterday in Boston and didn't so YOU WILL wait for me!</p><p> </p><p>I'm under pressure to make my SPORH from my sup. and this one customer for a lousy $5 package prevents me from making it.</p><p> </p><p>Also, why am I required to call this person to let him know I was there? What if I don't have a cell or left it at home that day? Why couldn't he just give his location so I could find him?</p><p> </p><p>Most people aren't like this, but the ones that are really get under my skin<img src="/community/styles/default/xenforo/smilies/FeltTip/angry.png" class="smilie" loading="lazy" alt=":angry:" title="Angry :angry:" data-shortname=":angry:" /></p></blockquote><p></p>
[QUOTE="browniehound, post: 333305, member: 4653"] UK guy, If he was a regular customer I would have the patience to deal with him. This is a different story. This person never uses UPS and was only on my area that day for a meeting I guess because I've never seen hime before. To add to my frustation he spoke broken english and it was very difficult to understand what he was saying. You say its our job to pick up packages and I agree. But how long are we supposed to wait? Is it 5 minutes? 10, 15, 20? It took me in the 15 minutes range to get this one package, fill out the GSD myself, tape the box and go on my way. Why should I be doing this? All of my other customers package and label their own parcels, why should it be different for any other customers? I also had to bite my tongue with him, and don't like to do that because it hurts. After I called him and he said give me five minutes and he came down and he said "hold on a minute, I have to go my car". When he came back I asked "why didn't you have the package with you, you knew I was coming and I really can't be waiting this long for you". He then barked out, well you "guys" were supposed to pick this up before 5 yesterday in Boston and didn't so YOU WILL wait for me! I'm under pressure to make my SPORH from my sup. and this one customer for a lousy $5 package prevents me from making it. Also, why am I required to call this person to let him know I was there? What if I don't have a cell or left it at home that day? Why couldn't he just give his location so I could find him? Most people aren't like this, but the ones that are really get under my skin:angry: [/QUOTE]
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