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B.C. man sets off class-action lawsuit against UPS over hidden brokerage fee
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<blockquote data-quote="jokerofdeath" data-source="post: 131932" data-attributes="member: 7001"><p>This thread got me to this site due to the fact that I actually work in the UPS Canada Brokerage office in Fredericton. I am not a rater/classifier but helped set up and run the facility so I have a reasonable to advanced level of knowledge on the ins and outs of the Canadian import regulations.</p><p> </p><p>This suit will blow over faster than a sail boat in a hurricane.</p><p> </p><p>Firstly, CBSA (Canada Border Services Agency) regs allow any carrier that is authorized under the courrier LVS program to broker every shipment under $1600 CDN how ever the carrier sees fit. A long time ago, UPS decided to do it themselves in Canada. This is the real crux of the case as if he had a leg to stand on, the case would also have to include ALL of the other LVS carriers as NONE of them actually call you to confirm the broker of preference, including doing it yourself if you choose.</p><p> </p><p>There are no "secrets" or "hidden" anything. This is due partially to the government and UPS(And the rest of the carriers). You see, the laws in Canada do not require the carriers to educate the importer (Anyone recieving a package from outside of Canada that did not buy from an online vendor like Tigerdirect.ca). And to that, like any "good" corporation, UPS only goes as far as they have to, so they don't bother or don't put any real effort in to educating folks on import regulations. Now, short of slamming only UPS, I must remind those that are reading this that NONE of the other carriers in Canada bother to educate either.</p><p> </p><p>There are actually only 14 import locations. Most for ground and some for Air. There is currently no import location with Brown that is east of Montreal.</p><p> </p><p>And as to the complexity of import regs in Canada, the full set of regulations as published through the CSCB (Canadian Society of Customs Brokers), is so large as to consume most of a DVD.</p><p> </p><p>Cheers!</p></blockquote><p></p>
[QUOTE="jokerofdeath, post: 131932, member: 7001"] This thread got me to this site due to the fact that I actually work in the UPS Canada Brokerage office in Fredericton. I am not a rater/classifier but helped set up and run the facility so I have a reasonable to advanced level of knowledge on the ins and outs of the Canadian import regulations. This suit will blow over faster than a sail boat in a hurricane. Firstly, CBSA (Canada Border Services Agency) regs allow any carrier that is authorized under the courrier LVS program to broker every shipment under $1600 CDN how ever the carrier sees fit. A long time ago, UPS decided to do it themselves in Canada. This is the real crux of the case as if he had a leg to stand on, the case would also have to include ALL of the other LVS carriers as NONE of them actually call you to confirm the broker of preference, including doing it yourself if you choose. There are no "secrets" or "hidden" anything. This is due partially to the government and UPS(And the rest of the carriers). You see, the laws in Canada do not require the carriers to educate the importer (Anyone recieving a package from outside of Canada that did not buy from an online vendor like Tigerdirect.ca). And to that, like any "good" corporation, UPS only goes as far as they have to, so they don't bother or don't put any real effort in to educating folks on import regulations. Now, short of slamming only UPS, I must remind those that are reading this that NONE of the other carriers in Canada bother to educate either. There are actually only 14 import locations. Most for ground and some for Air. There is currently no import location with Brown that is east of Montreal. And as to the complexity of import regs in Canada, the full set of regulations as published through the CSCB (Canadian Society of Customs Brokers), is so large as to consume most of a DVD. Cheers! [/QUOTE]
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