Hi, I'm taking an Operations Management course and have bene assigned to write a report on the metrics on UPS's balanced scorecard. I've done some research and found numerous references to some of the nine metrics, (including Pickup Compliance, SLIM, DART, Mileage Index) but haven't been able to find a source that explains what each one is. Would anyone be able to provide me with this information? I'm just looking for a high level overview of the metrics, I don't need anything too in depth. I'd really appreciate anything you guys might be able to find. Thanks!