Well well well, what to do. Leave the post alone and let it stand with the famous NYspin, or again, as so many times in the past, correct someone that has a serious problem with comprehension of what he has been told or what he has read. And for those who dont have the hutspah to read more than a snippit, sorry.
It doesn't matter when you scan the barcode just as long as you are at the location when you stop complete the box. There are drivers who will either scan the box early and stop complete it elsewhere or will write down the barcodes, key enter them and stop complete them elsewhere.
Why would they go through the trouble to write down the barcodes, or key enter then later and hit stop complete, if the only time that registers is when you hit stop complete?
It doesn't matter when you scan the barcode--it only matters that you complete the pickup at or after the commit time while you are at the drop box. ....
Another famous truth according to NYspin.....
ups2000, as you know we have a +/- 15 min window on pickups, which includes drop boxes. The regular driver may have the commit time at 1820 because that is when he knows he will be in that area.
Another truth per NYspin, following the better than thou "as you know" you poor stupid poor man.......
Dilli is right--the time on the box is only important for the customer--it is the time in the pickup log that we concern ourselves with. If you pick it up at 1600, even though the box does say 1600, are you over riding the "are you sure want to complete pickup" prompt? As Dilli said, this will show up on a report and you will be asked about it the following day.
Alas, again, truth as only NYspin can make up. Really? the time is only important to the customer? Who put the time on the box, the customer? Or was it UPS? IF UPS, then it must be important to someone higher up than your paygrade, dont you think? OR do you really believe that someone abitrarily came along and just for
and giggles decided that 6:45 would be the time? The time in the pick up log should match the time on the box, if not, it is a center management problem. That should be the least of your concern. The larger concern should be to take care of the customer.
It's very simple. You can scan the drop box at any time but you must complete the stop at or after the commit time in the DIAD at the drop box location.
The only time that this will be an issue is if a customer who tried to use the drop box but couldn't because it was picked up too early calls in a concern; other than that, the company is not going to compare drop box stop times with where you were when you completed the stop.
On a side note, I was wrong earlier when I said that drop boxes have a +/- 15 minute pickup window. They do not.
What, no "Im sure you would know"?.....
Originally Posted by dannyboy
To the contrary old friend, Loss prevention has plenty of time to build a case against you for dishonesty without a customer calling in with a complaint.
Bottom line is this. A customer uses a drop box because he as a late package going out that needs a late pickup. Mostly it is NDA. They depend on us/you living up to the promise on the box, that we will pick up the package after the time posted on the box. When you break that promise, you not only set yourself up for termination, but you also fail the customer's expectation.
We had a drop box that was set at 6:30. AT one time, 30 letters a day or more. But because of dishonest employees and management that allowed them to get by with it, the volume was diverted to FedEx, and eventually the box was removed. The drivers were happy.
But what was the cost?
Dill, a driver that is fired for dishonesty can not get unemployment.
d
Danny, you quoted me out of context. Had you quoted the entire post you would have seen that I do not advocate picking drop boxes up early. We are paid good money to sit there and wait. I stated that it doesn't matter when you scan the drop box code as long as you are at the drop box when you scan and complete the stop. I do disagree with you one one point--if I am done a bit early I am not going to sit at the drop box
beyond the pickup time on the box just to make sure that there are no stragglers. We put a time on the box for a reason.
I never said you advocated picking them up early, only scanning them early. What I was addressing was your statement that UPS would not even look back into a drivers record of picking up a box early unless a customer called in a complaint. That just is not so. LP many times does audits on drivers without a customer complaint to touch off the problem.
I have 5 drop boxes with commit times starting at 1645 through 1730. I usually end up sitting at the 1730 box for a few minutes so I scan the box when I get there, scan the ASD's or RS's of the packages that I picked up at that box and then stop complete at 1730 while still parked at the drop box. danny is suggesting that I should sit until at least 1735--that's not going to happen, especially since I have my 3 heaviest pickups still left to close out. The pickup time is on the box for a reason--not my problem if people can't read.
Really, now where did I say wait an extra 5 minutes? BUt then again, you choose to read what you want into any post, dont you? In the case I spoke about, they picked it up as early as 4:30 on some days. It was the unreliability of the pickup time that cost us thousands of lost revenue.
Bubble was suggesting waiting until the pick up time to scan the box. Where is your reply to that? You remind me more and more of TOS.
I did respond to that. As long as you are at the drop box location when you scan the box and remain at the drop box location when you complete the stop it doesn't matter when you scan the barcode. Suppose I have 10-20 pkgs in that box--you want me to wait until the commit time on the box to scan the box and then scan those 10-20 pkgs? What sense does that make? Scan it when you get there, scan the pkgs, complete the stop
while still at the drop box and then on to the next. This is the way that I was taught to do drop box pickups and there is absolutely nothing wrong with it. I scan the barcode, scan the pkgs and complete the stop while being less than 50' from the drop box, usually within 10'. If someone coming to use the drop box sees the PICKED UP flag they will bring their package to me as I am sitting right there. If I happen to glance away from the box I will then re-check it before leaving to make sure no one snuck one in on me.
If I have time I will also scan all of the ARS/RS/ASD's that I picked up during the day while at one of my drop boxes.
Work smarter, not harder.
Funny, I was taught differently, I was taught to wait until just after the time on the box, scan it, then scan the packages. Then hit stop complete, all while there at the box. BUt no, you will break with your training to "work smarter, not harder" per your NYspin. You are instructed to scan all packages as you deliver and pick them up. Asd, ARS, RS at the place you picked them up, not when you feel good and dang ready to. BUt again, you enjoy doing things your own way, not the ups way.....
You can't scan any packages until you have scanned the drop box barcode.
Got to my 1645 drop box at 1632. Scanned barcode, no packages to pickup, scanned 55 RS/ARS's, closed out stop at 1645.
With as much time in as you have are you telling me you have never picked up a drop box?
So now you are admitting falsifying your pickup record? AFter all, those 55 RS,ARS packages were not in or on the box, were they? So you falsify records, and that makes you smarter than the rest of the drivers?
You were trained differently. But you choose to reflect on that training with the self-rightous spin you so love to share. And as with the "dont you know" that you have +-15 minutes on drop boxes, you are very wrong on a lot of issues. But some things never change.
d
This is news to me. I do not pick up drop boxes often, and assumed they shared the same +/- 15 minute time window as other scheduled pickups.
