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Best ODS message ever....
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<blockquote data-quote="Overpaid Union Thug" data-source="post: 276397" data-attributes="member: 198"><p>It sounds like Mike just doesn't want to make any promises he might not be able to keep. I'm getting tired of those kind of messages myself. Our old OMS Sup (or whatever the hell they are called) would never tell customers they could meet drivers somewhere or try to ask us what time we'd be in. It puts us on the spot. He would give a generic arrival time of between 6:00 and 7:30 and tell them they were free to come and wait. These new OMSs we have constantly call or send messages and putting us on the spot because every time a customer calls the center with an issue they'll quickly give in and make promisses they shouldn't be making and then freak out when the driver can't help. If customers really need their package that bad then they should make sure they'll be home to recieve it, have it shippsed express so they'll know it's comming before a certain time, or address it to their work. Some of these customers are causing themselves to have to chase after their packages when all they had to do was one of the those three things.</p></blockquote><p></p>
[QUOTE="Overpaid Union Thug, post: 276397, member: 198"] It sounds like Mike just doesn't want to make any promises he might not be able to keep. I'm getting tired of those kind of messages myself. Our old OMS Sup (or whatever the hell they are called) would never tell customers they could meet drivers somewhere or try to ask us what time we'd be in. It puts us on the spot. He would give a generic arrival time of between 6:00 and 7:30 and tell them they were free to come and wait. These new OMSs we have constantly call or send messages and putting us on the spot because every time a customer calls the center with an issue they'll quickly give in and make promisses they shouldn't be making and then freak out when the driver can't help. If customers really need their package that bad then they should make sure they'll be home to recieve it, have it shippsed express so they'll know it's comming before a certain time, or address it to their work. Some of these customers are causing themselves to have to chase after their packages when all they had to do was one of the those three things. [/QUOTE]
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