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Bias toward "runners"?
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<blockquote data-quote="Overpaid Union Thug" data-source="post: 299816" data-attributes="member: 198"><p>Based on what goes on in my center here is what I think the definition of runners and milkers should be. If anyone is offended by either of the two then they are probably quilty of one. This affects others (customers and other drivers). Anyone else that falls somewhere in between is probably doing the job correctly. </p><p></p><p>Runner: a driver that moves at a speed greater than walking at a brisk pace, which usually is running, while moving from the truck to the delivery point and then the same speed back to the truck. they also tend to, but don't always, drive a little more aggresively than you average driver and also, but not always, cut corners during the route such as not using the propper methods when delivering apartments (example: not attempting the apt. office when someone isn't home. runners also tend to skip their lunches. they are also more likely to work off the clock in the a.m. to set up their loads. runners appear to save the company money but those saving can quickly be negated by their poor service. driver follow ups,excessive send agains, and paid claims add up.</p><p></p><p>Milker: a driver that takes their time for everything. they move at a speed that is less than a brisk walking pace. they will usually spend more time socializing with customers than your average driver. they are in no hurry to get off the clock. in a way they are stealing time but the extra money earned compared to the fact that most milkers screw up less (less follow ups) and that they have less send agains can be be overlooked. milkers can cause other drivers to have to work later when they need help.</p></blockquote><p></p>
[QUOTE="Overpaid Union Thug, post: 299816, member: 198"] Based on what goes on in my center here is what I think the definition of runners and milkers should be. If anyone is offended by either of the two then they are probably quilty of one. This affects others (customers and other drivers). Anyone else that falls somewhere in between is probably doing the job correctly. Runner: a driver that moves at a speed greater than walking at a brisk pace, which usually is running, while moving from the truck to the delivery point and then the same speed back to the truck. they also tend to, but don't always, drive a little more aggresively than you average driver and also, but not always, cut corners during the route such as not using the propper methods when delivering apartments (example: not attempting the apt. office when someone isn't home. runners also tend to skip their lunches. they are also more likely to work off the clock in the a.m. to set up their loads. runners appear to save the company money but those saving can quickly be negated by their poor service. driver follow ups,excessive send agains, and paid claims add up. Milker: a driver that takes their time for everything. they move at a speed that is less than a brisk walking pace. they will usually spend more time socializing with customers than your average driver. they are in no hurry to get off the clock. in a way they are stealing time but the extra money earned compared to the fact that most milkers screw up less (less follow ups) and that they have less send agains can be be overlooked. milkers can cause other drivers to have to work later when they need help. [/QUOTE]
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