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<blockquote data-quote="MrFedEx" data-source="post: 1120754" data-attributes="member: 12508"><p>Legitimate FO <strong>is </strong>something customers absolutely count-on, and we're letting a lot of them down. I did FO for a couple of years, and it was almost always something crucial. Passports, airline tickets, a forgotten laptop with a critical presentation due at 0900, medical implants etc. Customers were very aware when it didn't get there on-time, and I completely sympathize with them.</p><p></p><p>The "new" FO commitment is no commitment at all if the freight is late, because they are too understaffed (and cheap) to honor the commitment FedEx made to make it the top priority over all other packages. They just roll it in with the rest of the P1. That's lame...and wrong.</p><p></p><p>I know of one major customer who has a service exception that allows the courier(s) to deliver their freight by a certain time well beyond the 1030 P1 commitment. Our highly ethical managers roll FO into this same exception, meaning that some really critical items don't get delivered until the PM. This also allows them to kill an FO route and save the hours. Why the customer isn't hunting heads is beyond me, because I know that some of the FO is worth literally millions in terms of the value of the item itself or the lost revenue not having it there represents.</p><p></p><p>I think I'll send a letter to their CEO explaining exactly how FedEx handles their FO. It might result in an interesting response.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 1120754, member: 12508"] Legitimate FO [B]is [/B]something customers absolutely count-on, and we're letting a lot of them down. I did FO for a couple of years, and it was almost always something crucial. Passports, airline tickets, a forgotten laptop with a critical presentation due at 0900, medical implants etc. Customers were very aware when it didn't get there on-time, and I completely sympathize with them. The "new" FO commitment is no commitment at all if the freight is late, because they are too understaffed (and cheap) to honor the commitment FedEx made to make it the top priority over all other packages. They just roll it in with the rest of the P1. That's lame...and wrong. I know of one major customer who has a service exception that allows the courier(s) to deliver their freight by a certain time well beyond the 1030 P1 commitment. Our highly ethical managers roll FO into this same exception, meaning that some really critical items don't get delivered until the PM. This also allows them to kill an FO route and save the hours. Why the customer isn't hunting heads is beyond me, because I know that some of the FO is worth literally millions in terms of the value of the item itself or the lost revenue not having it there represents. I think I'll send a letter to their CEO explaining exactly how FedEx handles their FO. It might result in an interesting response. [/QUOTE]
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