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<blockquote data-quote="MrFedEx" data-source="post: 1121626" data-attributes="member: 12508"><p>Considering what they charge for FO, it should have it's own separate area on the AWB, be printed in a different color of ink or otherwise distinguished from the other services. That way, the customer knows they are selecting it, and have made an intentional effort to find the service.</p><p></p><p>I also agree that the current AWB is designed to trick unwitting customers into selecting FO. There was a big push a couple of years ago to expand FO into areas that had never had the service available before, and then it mysteriously appears in a new spot on the AWB. They wouldn't have expanded the service if there weren't $$$ to be made.</p><p></p><p>Most customers don't fully understand our services.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 1121626, member: 12508"] Considering what they charge for FO, it should have it's own separate area on the AWB, be printed in a different color of ink or otherwise distinguished from the other services. That way, the customer knows they are selecting it, and have made an intentional effort to find the service. I also agree that the current AWB is designed to trick unwitting customers into selecting FO. There was a big push a couple of years ago to expand FO into areas that had never had the service available before, and then it mysteriously appears in a new spot on the AWB. They wouldn't have expanded the service if there weren't $$$ to be made. Most customers don't fully understand our services. [/QUOTE]
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