British Airways Brings in FedEx to Reduce Bag Backlog - Bloomberg
British Airways Plc canceled 50 flights at London Heathrow airport's new Terminal 5 and brought in U.S. courier firm FedEx Corp. to help reunite passengers with about 20,000 delayed bags.
Cancellations caused by the failure of the 4.3 billion- pound ($8.5 billion) terminal's computerized baggage system total more than 300 since it opened on March 27. The number of bags waiting to be returned to their owners has risen by about one-third in the past two days, though the airline is now making progress in working through the backlog, British Airways said.
British Airways Plc canceled 50 flights at London Heathrow airport's new Terminal 5 and brought in U.S. courier firm FedEx Corp. to help reunite passengers with about 20,000 delayed bags.
Cancellations caused by the failure of the 4.3 billion- pound ($8.5 billion) terminal's computerized baggage system total more than 300 since it opened on March 27. The number of bags waiting to be returned to their owners has risen by about one-third in the past two days, though the airline is now making progress in working through the backlog, British Airways said.