Brokerage fee

Discussion in 'UPS Discussions' started by BUCN85, Nov 6, 2015.

  1. BUCN85

    BUCN85 Active Member

    Today was a first in that I had a pkg with a brokerage fee with it. The customer wasn't home but..in this case who would they make their payment too. And what exactly is a brokerage fee
     
  2. Scottyhawk

    Scottyhawk What is it? A brown box. Duh

    Check is made out to UPS, brokerage fee is a fee to clear packages through customs.
     
  3. upschuck

    upschuck Avatar bet gone wrong

    Make out to UPS Brokerage. It is a combination of UPS "manpower" to clear customs, and the taxes the customs agent puts on that package. A low dollar amount package usually receives no charges.
     
  4. Jackburton

    Jackburton Gone Fish'n

    If you read the prompt in the DIAD it tells you who they make the check payable to. It also supply's a phone number on who to call if they have questions about the fee.
     
  5. worldwide

    worldwide Active Member

  6. BUCN85

    BUCN85 Active Member

    Yea there was something the came up. But I believe the only thing it said was " For questions regarding fee please call..."
     
  7. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Do you stand there and wait while they make the call or do you give them the phone number and come back the next business day?
     
  8. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    It does tell you who the check is to be made out to.

    If the pkg is also COD you would need two separate checks.
     
  9. Jackburton

    Jackburton Gone Fish'n

    If they have questions and disagree with the fee, I pass the number to them and leave, NR1. I have had to do that once out of all brokerage fee packages I've done.
     
  10. upschuck

    upschuck Avatar bet gone wrong

    I don't think we take international CODs.
     
  11. upschuck

    upschuck Avatar bet gone wrong

    Why not NM1?
     
  12. Pooter

    Pooter Active Member

    I love asking uninformed customers about extra fees.

    They stare at me like I'm running a scam :D
     
  13. oldngray

    oldngray nowhere special

    Brokerage fees are a real pain in the butt. Frequently the customer isn't expecting them and you have to waste time explaining to them. They will usually want to call someone to check on it while you are waiting. If you say you will be back tomorrow it is the usual they have to have it today story. Almost never will the customer have a check or even worse the money order ready when you make the first attempt.
     
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  14. Wally

    Wally Hailing from Parts Unknown.

    Stuff we smash? When we pay on it, that's a "broak-erage" fee too.
     
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  15. upschuck

    upschuck Avatar bet gone wrong

    What are you talking about, everything arrives in perfect shape.
     
  16. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    I have had COD's and brokerage fees on the same package.
     
  17. upschuck

    upschuck Avatar bet gone wrong

    That would have to be tricky with the fluctuation in exchange rates and everything.
     
  18. Jackburton

    Jackburton Gone Fish'n

    I suppose you could put it as that, NR makes it more the fact they aren't prepared to pay and question the validity of the charges as usually they are "surprised" by the amount.
     
  19. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Technically it would be NM1 but there is little difference in this case.
     
  20. brownmonster

    brownmonster Man of Great Wisdom

    The only time I use NR is for a call tag.