Figured I'd share this nugget of customer service with you. Shipped NEXT DAY to Texas on Thursday. Customer calls today; no package. Checked tracking; EXCEPTION! (really??) Reason:THE PACKAGE IS DELAYED AT THE ORIGIN HUB / FORWARDED TO THE FACILITY IN THE DESTINATION CITY (maybe you can make sense of that but we could not) My assistant calls to get the scoop. After going round about where/why/how UPS finally confesses; they just left it at the facility here! Ok..mistakes happen, so what will you do about it? Can send it for next week delivery. No mention of a refund or adj still. Won't work. Too late now. Customer has race this weekend and needed TODAY. Here's where it get's funny: they want to charge me to return the package to me from the local facility! I'm not feelin' it.