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Business development aka sales people....
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<blockquote data-quote="hudson" data-source="post: 558361" data-attributes="member: 21399"><p>we are winning new business all the time. we are also putting out fires caused by operational issues. after the customer signs the contract there is only so much we can do to retain the business. just because you dont see us does not mean we are not working....we usually talk to the decision makers in the front office,not the shipping guy on the dock...we are taking care of the "little guy". If a customer asks we will give them a discount, but we do not proactively give out discounts to the "little guy". ...there are 5 levels of sales people who do nothing but talk to customers all day...ups has inside sales reps so some of your customers may never see a sales rep inperson. sales people are required to make a certain number of calls per day...sales people get paid on compensation so if customers are leaving due to lack of attention, sales people will see in their pay checks...most customers switch to fedex because of operational issues not because of lack of attention from their sales person...</p></blockquote><p></p>
[QUOTE="hudson, post: 558361, member: 21399"] we are winning new business all the time. we are also putting out fires caused by operational issues. after the customer signs the contract there is only so much we can do to retain the business. just because you dont see us does not mean we are not working....we usually talk to the decision makers in the front office,not the shipping guy on the dock...we are taking care of the "little guy". If a customer asks we will give them a discount, but we do not proactively give out discounts to the "little guy". ...there are 5 levels of sales people who do nothing but talk to customers all day...ups has inside sales reps so some of your customers may never see a sales rep inperson. sales people are required to make a certain number of calls per day...sales people get paid on compensation so if customers are leaving due to lack of attention, sales people will see in their pay checks...most customers switch to fedex because of operational issues not because of lack of attention from their sales person... [/QUOTE]
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