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<blockquote data-quote="soberups" data-source="post: 816199" data-attributes="member: 14668"><p>"The game" that the company is playing is no different from how a casino is run.</p><p> </p><p>The casino's goal is to extract as much revenue as possible from the players by rigging the odds of each game, while UPS's goal is to extract revenue from the drivers by rigging the allowances of each route. Just as a certain percentage of gamblers will continue playing until they have lost all their money, a certain percentage of drivers will continue skipping their lunches and breaks in order to meet an impossible "standard." This is an integral part of the overall business plan for each casino...or each center.</p><p> </p><p>In order for such a system to work, there must be a superficial appearance of "fairness" so that the players (or drivers) will buy into it. In a casino, if the house won <em>every</em> hand the players would soon give up and leave; in a UPS center, if <em>every</em> route were impossible to make standard on then the drivers would stop skipping their lunches and breaks altogether. The trick is to give the players (or drivers) <em>just enough</em> winning hands (or routes) to make them <em>think</em> that the game is fair so that they can slowly and methodically be bled dry.</p><p> </p><p>That is why every center has a few "bonus" routes with easy time allowances; once an employee has been conditioned to skip his lunch and breaks to make that "bonus", he/she will often <em>continue</em> that behavior even when dispatched on routes for which the allowance has been rigged to make "bonus" utterly impossible to attain. Its basic psychology.</p></blockquote><p></p>
[QUOTE="soberups, post: 816199, member: 14668"] "The game" that the company is playing is no different from how a casino is run. The casino's goal is to extract as much revenue as possible from the players by rigging the odds of each game, while UPS's goal is to extract revenue from the drivers by rigging the allowances of each route. Just as a certain percentage of gamblers will continue playing until they have lost all their money, a certain percentage of drivers will continue skipping their lunches and breaks in order to meet an impossible "standard." This is an integral part of the overall business plan for each casino...or each center. In order for such a system to work, there must be a superficial appearance of "fairness" so that the players (or drivers) will buy into it. In a casino, if the house won [I]every[/I] hand the players would soon give up and leave; in a UPS center, if [I]every[/I] route were impossible to make standard on then the drivers would stop skipping their lunches and breaks altogether. The trick is to give the players (or drivers) [I]just enough[/I] winning hands (or routes) to make them [I]think[/I] that the game is fair so that they can slowly and methodically be bled dry. That is why every center has a few "bonus" routes with easy time allowances; once an employee has been conditioned to skip his lunch and breaks to make that "bonus", he/she will often [I]continue[/I] that behavior even when dispatched on routes for which the allowance has been rigged to make "bonus" utterly impossible to attain. Its basic psychology. [/QUOTE]
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