Can additional tracking activity get added post delivery?

Discussion in 'UPS Information Technology' started by arpadjs, Oct 8, 2014.

  1. arpadjs

    arpadjs New Member

    Reason I am asking is I have a customer complaining to me that a package we shipped was late. So I check our systems, we actually use UPS's own tracking API to keep a copy of the tracking results once a package is delivered. (the order/invoice data is linked up with the tracking numbers and results, makes for a better customer experience, yada, yada)

    We also do that so we don't keep hitting UPS's systems, and to play nice with their terms and service agreement. Here is a copy of what we captured the day after the package was delivered.

    Delivered 10/2/14 12:18 PM
    Out For Delivery 10/2/14 5:07 AM
    Destination Scan 10/1/14 8:11 AM
    Arrival Scan 10/1/14 7:18 AM
    Departure Scan 10/1/14 3:56 AM
    Arrival Scan 9/30/14 11:50 PM
    Departure Scan 9/30/14 9:45 PM
    Origin Scan 9/30/14 7:14 PM
    Order Processed: Ready for UPS 9/30/14 5:22 PM

    We captured this data early October 3rd according to our database time stamps. Then on October 3rd (when the customer called to complain to us about a late package delivery) We went into billing center submitted a dispute and we refunded the customer on their shipping costs. (it was a 1 day in transit like 50 miles down the road from our location) Then on Monday October 6th our internal systems showed what we had above, but upon tracking the results on UPS.com we found this additional nugget in bold:

    Delivered 10/2/14 12:18 PM
    Out For Delivery 10/2/14 5:07 AM
    The receiving business was closed. / Your delivery has been rescheduled for the next business day 10/1/14 11:04 AM
    Destination Scan 10/1/14 8:11 AM
    Arrival Scan 10/1/14 7:18 AM
    Departure Scan 10/1/14 3:56 AM
    Arrival Scan 9/30/14 11:50 PM
    Departure Scan 9/30/14 9:45 PM
    Origin Scan 9/30/14 7:14 PM
    Order Processed: Ready for UPS 9/30/14 5:22 PM

    The only reason we looked at UPS.com again was I got an email saying no refund as they made a delivery attempt before the deadline.

    What I am concerned about right now aside from the late delivery is UPS capable of throwing in tracking activity post delivery? Bigger problem I have with this is the delivery location is a supermarket operates 24 hours a days. Can anyone shed some light on this?
     
  2. They maybe open 24 hours. Doesnt mean that,someone is there to recieve it.
     
  3. ChickenLegs

    ChickenLegs Safety Expert

    1-800-742-5877
     
  4. cosmo1

    cosmo1 Just another internet hooligan.

    Supermarkets are the worst. Limited delivery hours and you can bang on the back door forever without an answer.
     
  5. oldngray

    oldngray nowhere special

    Agreed. Often only the manager has the key and is allowed to unlock back door and if he is busy doing something else and nobody comes to the door, then it's see ya tomorrow.
     
  6. upschuck

    upschuck Avatar bet gone wrong

    To answer your question, yes it can be done, but would not be done just to avoid paying a late package claim. What is more likely of a scenario, is that the DIAD had a problem and would not transmit information(satellite run), and the board on day 2, transmitted data before the day 1 board got downloaded in center. Not all boards get back to center every day.

    Can internally be determined if it was entered through the DIAD, or otherwise.
     
  7. andrsnbkj

    andrsnbkj Member

    They never take it up front either or no one wants to sign for it either