Can I post looking for help for a friend from another board?

Discussion in 'UPS Discussions' started by newgirl, Jan 4, 2011.

  1. newgirl

    newgirl Member

    This is her post from another board

    "
    I have never had this happen before so I really don't know what to do.

    My boyfriend is not computer or internet savvy at all. He wanted to send a Christmas present to his son who lives in another town in GA, about two hours away. I told him that I could do it, so he gave me the money and the address.

    I ordered something from Sears on line. BF paid extra for expedited shipping so that it would be delivered before Christmas. We ordered it on 12/18, and it was supposed to be delivered on 12/21. Well, 12/21 comes and goes and his son did not get the package. I found the tracking number and it said the item was "in transit" to Deer Park, NY! Don't ask me how that happened.

    I sent a reply e-mail to UPS and told them that the item was supposed to be delivered to Cartersville, GA, not Deer Park, NY. They sent me an e-mail back saying that there was a "service disruption" and that the package was returned to the shipper. That was on 12/24.

    I sent Sears an e-mail, because I was peeved that bf paid for expedited shipping for nothing. Sears replied saying that the item was going to be delivered on 12/28. Well, you guessed it, he never received it. I checked the tracking number again today and it said it was delivered to Deer Park, NY, and was left at the "front desk", with someone named Migel. [​IMG] WTH? So now some stranger has bf's son's Christmas present.

    Ultimately, who is supposed to be held accountable for this mistake? UPS, Sears, or both? I have sent both of them e-mails and have yet to received a response from either of them. I am so peeved right now. [​IMG]
     
  2. Nimnim

    Nimnim The Nim

    I'm not sure why it would end up in NY, but Sears would be the one you'd get the refund from. All UPS would do it refund shipping costs to the shipper which is Sears.
     
  3. newgirl

    newgirl Member

    It is odd, unless someone at Sears was changing addresses to steal pkgs. So it's like Fedex, you contact Sears for the refund and Sears goes to UPS for the claim?

    Thanks
     
  4. hubrat

    hubrat Squeaky Wheel

    Was possibly damaged and rts'd. I hate that they don't explain that to people.
     
  5. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Did you by chance transpose any of the numbers in the zip code?
     
  6. newgirl

    newgirl Member

    She said no, she double checked. Cartersville Ga is 30120, Deer Park is 11729.
     
  7. Nimnim

    Nimnim The Nim

    I'm doubting it's the case when Dear Park has a zip of 11729, and Cartersville has 2 zips of 30120 and 30121. One heck of a transposition there.
     
  8. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    I didn't bother looking up the zip codes prior to my post.
     
  9. Nimnim

    Nimnim The Nim

    It's fine, I didn't look them up til you mentioned it, hence my 5 minute delay on the OP posting the same info.
     
  10. newgirl

    newgirl Member

    It's the first thing we thought of, too. That's why we had her check.

    Her fight is with Sears. They will have to go find out why Miguel has her pkg. Thanks for the help
     
  11. upsman39

    upsman39 Guest

    What's the tracking number ?
     
  12. newgirl

    newgirl Member

    She is not available right now. I will check with her later
     
  13. hondo

    hondo promoted to mediocrity

    Ya, relabeling for nefarious purposes is 1 possibility, could also have had an old shipping label or accidentally double labeled by Sears.
    Sears needs to take care of your friend, hopefully either sending replacement item ASAP or a refund. UPS will try to recover the package for Sears.
    Sorry for the trouble, especially since you had stopped it on it's first trip to NY.
     
  14. hubrat

    hubrat Squeaky Wheel

    You're right. I've had a few of those
     
  15. trplnkl

    trplnkl 555

    Sears is responsible to your friend for getting the package to the correct receiver, who actually received it is irrelevant don't worry about that part. The documentation shows it was delivered elsewhere from where it was supposed to be, Sears should refund the $$$ spent. No other way around the issue.
     
  16. newgirl

    newgirl Member

    She got an email from Sears saying they will refund her money fully. Sears will then contact UPS. Good customer service from Sears.

    Thanks for all the help.