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Can someone give me peace of mind please!
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<blockquote data-quote="saffiremax" data-source="post: 1149823" data-attributes="member: 48046"><p>Well I can't keep your head from exploding but I can give you information to help you out....dealing with anything related to shipping via UPS is my job. Claims, overcharges, lost packages..you name it. I've become somewhat of a pro!</p><p>No, it is not unusual to have a multiple package shipment arrive incomplete.</p><p>What has happened in your case though is that 4th package isn't moving through their system. It shows a label was created and scanned received but isn't moving anywhere. That means it's lost! (keep in mind though if you aren't one of the authorized holders on the account that shipped that package, you won't see all tracking information. You will only see pick up, in transit, and delivered. The account holder, when logged into UPS.com, can track the package and see informational notes from UPS telling them if the package is lost, needs an address correction or had one done, the full address of delivery, actual signature of who it was delivered to, etc.)</p><p>First thing you need to do it have the person who created the labels (ie whoever is authorized to act on behalf of that UPS account) put a tracer on that package with UPS right now! That tracer will get UPS looking for the missing package and is also what is needed to begin a claim.</p><p>With the cost of those wheels I sure as hell hope that you declared the value of that package! Otherwise you're only going to recoup $100, as that is the amount UPS automatically insures each package for. Anything above and beyond that you have to declare value at time of shipment for it to be covered.</p><p>UPS is pretty good at getting the package traced fairly quickly, and paying claims if something happened and it's their fault. But if something happened because of insuffient packaging then you're out of luck.</p><p>Hope this helps!</p></blockquote><p></p>
[QUOTE="saffiremax, post: 1149823, member: 48046"] Well I can't keep your head from exploding but I can give you information to help you out....dealing with anything related to shipping via UPS is my job. Claims, overcharges, lost packages..you name it. I've become somewhat of a pro! No, it is not unusual to have a multiple package shipment arrive incomplete. What has happened in your case though is that 4th package isn't moving through their system. It shows a label was created and scanned received but isn't moving anywhere. That means it's lost! (keep in mind though if you aren't one of the authorized holders on the account that shipped that package, you won't see all tracking information. You will only see pick up, in transit, and delivered. The account holder, when logged into UPS.com, can track the package and see informational notes from UPS telling them if the package is lost, needs an address correction or had one done, the full address of delivery, actual signature of who it was delivered to, etc.) First thing you need to do it have the person who created the labels (ie whoever is authorized to act on behalf of that UPS account) put a tracer on that package with UPS right now! That tracer will get UPS looking for the missing package and is also what is needed to begin a claim. With the cost of those wheels I sure as hell hope that you declared the value of that package! Otherwise you're only going to recoup $100, as that is the amount UPS automatically insures each package for. Anything above and beyond that you have to declare value at time of shipment for it to be covered. UPS is pretty good at getting the package traced fairly quickly, and paying claims if something happened and it's their fault. But if something happened because of insuffient packaging then you're out of luck. Hope this helps! [/QUOTE]
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Can someone give me peace of mind please!
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